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    Background: BMW (Bayerische Motoren Werke AG) is one of Germany’s largest industrial companies and the most successful car and motorcycle manufacturers in the world. It was founded in 1916 and is headquartered in Munich‚ Bavaria‚ Germany. Mission statement: "The BMW Group is the world ’s leading provider of premium products and premium services for individual mobility." The IT-Infrastructure at BMW: The IT-infrastructure is almost totally responsible for the company’s entire infrastructure

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    Customer Satisfaction

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    In view of its ability to provide satisfaction to the growing wants and needs of the people‚ marketing as an economic activity has thereby gained importance in the economic world. So important it is that it touches the lives of all people all over the world. Consumer satisfaction is a central concept in modern marketing thought and practice. Referred to many as the "marketing revolution" of the 1970s‚ a sudden shift toward customer-oriented marketing became the newest "trend" in business—and it

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    Buying a Car

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    Essay Buying a car consists of a great deal of searching‚ researching and decision-making. Car hunting can be simple if the shopper is knowledgeable about certain factors required to make a smart decision. There are so many car models available these days that buying a car is almost like buying candy from a store. A car purchase is a large investment of time and money‚ and therefore‚ should not be taken lightly. You have to think about whether you should buy a new car or a used car. By choosing a

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    Case Study

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    BSB‚ INC.: The Pizza Wars Come to Campus —Source: This case was prepared by Dr. Brooke Saladin‚ Wake Forest University‚ as a basis for classroom discussion. Renee Kershaw‚ manager of food services at a medium-sized private university in the Southeast‚ has just had the wind taken out of her sails. She had decided that‚ owing to the success of her year-old pizza service‚ the time had come to expand pizza-making operations on campus. However‚ yesterday the university president announced plans to begin

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    Besides aiding in the development of new products‚ segmentation studies assist in the redesign and repositioning of existing products‚ in the creation of promotional appeals‚ and the selection of advertising media. In order to be a viable target market‚ a segment must be identifiable (by some criteria such as demographics‚ lifestyles‚ or others)‚ sizeable (i.e.‚ large enough to be profitable)‚ stable or growing‚ accessible (i.e.‚ can be reached economically)‚ and congruent with the marketer’s objectives

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    Business Enterprise Trust DO MOTOROLA (A) T he vote was eleven to one and Robert Galvin stood alone. It was 1979 and Galvin‚ the CEO and President of electronics giant Motorola‚ had just proposed to his Board of Directors that the firm make an extraordinary commitment to training its workers — from executives to shop floor employees. He recommended establishing a department devoted to educating employees with one major goal: improving product quality. Galvin had made the proposal

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    Company / Organisation | Executive Summary of Marketing Campaign | Wants or Needs? | Figure No’s: | Result | Reference | Halifax – ‘Taking on the high street banks by communicating like a high street retailer’. | Halifax transformed from ‘being a building society’ to an aggressive competitor of the big four banks in just 12 months.Halifax believed that focusing their company as a ‘human’ organisation was a powerful platform. From this they combined ‘human’ and ‘value’ as key points. They branded

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    Project #1 Short Case #1: Bed Bath & Beyond’s (BB&B) Plan for Growth 1. Explain how Bed Bath & Beyond practices the retailing concept. The retailing concept is comprised of customer orientation‚ coordinated effort‚ value-driven‚ and goal orientation. With a multitude of open stores the consumer becomes aware of the convenience in location‚ excellent store atmosphere‚ and an assortment of merchandise. BB&B’s customer orientation‚ customers can walk around the store without feeling pressured because

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    case study

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    BUSS 5114 - People‚ Organisations and Leadership Study Period 1 2014 Assessment Task 2: Minor Case Study 2500 words (35% of total grade) Read the Buddy’s Snack Company case study below and answer all the following questions: 1. Consider the situation of Lynda‚ Michael and Kyle. Explain how each employee’s situation relates to Equity Theory. 2. Explain the motivation of these three employees in terms of the Expectancy Theory of motivation. 3. Explain how you would attempt to motivate each

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    Real World Case 1 Case Studies Questions 1 How do information technologies contribute to the business success of the companies depicted in the case? Provide an example from each company explaining how the technology implemented led to improved performance. IT digunakan dalam hal Bussiness Intelegence. Dalam perusahaan eCourier‚ mereka mempergunakannya untuk membaca tentang kepuasan pelanggan. Bahkan sampai digunakan untuk semacam peramalan. Contoh‚ apabila suatu pelanggan biasa mengirimkan

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