Lewis in keeping customer satisfaction 2 2. California Fitness & Yoga Centers Vietnam - A real example of bad practice of customer service 3 2.1. About California Fitness & Yoga Centers Vietnam 3 2.2. California Fitness & Yoga Centers Vietnam’s customer service problems 3 2.3. Causes of bad customer service 4 2.4. Recommendations 5 3. Conclusion 5 4. References 6 INTRODUCTION Customer service is the provision of service to customers before‚ during and after a purchase. Customer service is a
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Fruit can make electricity!? Title: Fruit can make electricity!? I. Purpose The purpose of this activity is to find out if electricity can be made from some fruits. II. Hypothesis Fruits can generate electricity III. Procedure A. Research Electricity Is one type of energy or power. The electricity in one form or another is all around us. For example‚ our bodies and other living things have electricity in them. By controlling the electricity around us‚ by making it work for us‚ we have changed
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ANALYSIS This study was conducted to find out the Dealer’s perception about JK Tyre‚ Personal interview with questionnaire of dealer’s are taken. I have designed this questionnaire to find out what a dealer think about the company’s policy‚ after sales service ‚ product quality ‚ demand of the product in market and the feedback which he received from the customer. These information’s helped me in finding out the overall perception of a dealer about the company. To find out the overall perception
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SMART CAR CASE 1. What is Smart’s competitive advantage? Its brand image? The Smart Car‚ made by DaimlerChrysler‚ offers a cost focus and focused differentiation. It brand image is very narrowly focused. Smart appeals to single people (or families with no children)‚ who primarily do city driving and want a no frills automobile that is economical and eco-friendly. Some advantages that Smart brings to the table are as follows. First‚ the vehicle has an exceptional look that appeal to those who
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1. Under the theories of obligation and performance‚ and given that Allison wants to keep the car‚ what can she do? The applicable law is governed by the UCC under express warranty. “An express warranty is a statement of fact or promise of performance relating to the goods that becomes a basis of the buy’s bargain” (Twomey and Jennings‚ 2014‚ p. 518). Since Alice wants to keep the car‚ Bill has an obligation of good faith under the UCC concerning the performance of the contract. Under
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I believe everyone can make a difference. I highly dislike when I hear my peers saying “I’m only one person‚ how can I do anything?” I think that’s what the problem is with some of my generation. Everyone thinks that they’re just one person and there’s just seven billion other ones out there who will do the work. They think “those other people won’t litter or they’ll recycle or finish the food that’s on their plate so I should’t have to.” Realizing this from an early age I was determined to go against
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Are CSPs Truly Customer Centric? If you ask any company today if they care about their customers‚ they all say‚ “Yes.” If you dig a little further and continue asking questions such as‚ “Are you a customer-centric company?” they would probably say yes as well. After all‚ the concept of customer centricity has been around for more than 50 years. In 2009‚ a study conducted by the CMO council showed that approximately half of all companies state that they’re extremely customer-centric. But‚ when the
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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its position on the market by connect with its customers‚ and create “third place” beside home and work‚ where people could relax and enjoy others or themselves. It was the motto of Starbucks’ owner Howard Schultz and mostly thanks to his philosophy; company has became the biggest coffee drink retailer in the world. However‚ within the new customer satisfaction report‚ there is shown some concerns‚ that company has lost the connection with customers and it must been taken some steps to help Starbucks
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catastrophic events of the 1967 Detroit Riots. Taking place in the blistering July‚ where it was very unlikely to have an air conditioner‚ after police raided a blind pig on the infamous 12th Street. That Small act gradually generated the largest riot in American history. After the raid‚ a crowd of about 200 gathered around the bar. People were spreading rumors about the police using excessive force‚ later resulting in an empty bottle being thrown at a rear window of a police car. All of this then escalated
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