A cruise is providing customers with an experience of a lifetime. The company seeks to fulfill the following needs of the customers to the extent of delighting them: • Customer Service • Delivering on its Promise MARKET TRENDS: The tourism industry has been growing at a high rate for the last few years. Due to busy lives‚ people are willing to spend more on vacations than anything else. Though most vacation packages are costly‚ but they provide a feeling of satisfaction and serve as a source
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He is very happy. He stops and looks at his map. ’I can go to the Notting Hill Carnival and I can see some interesting places from the bus too‚’ he thinks. Jake is sitting on a red London bus behind a big family. The children are standing at the windows. They are looking for famous places. ’Look! There’s Madame Tussaud’s! Can we go there?’ ’Not today‚’ their mother answers. ’We’re going to the carnival.’ ’They’re going to Notting Hill too‚’ Jake thinks. 2 It is a hot afternoon
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Trinidad Carnival Carnival is a festival of colours which is transformed into costumes‚ calypso‚ steel band music‚ dance and different foods and Caribbean art which attracts many people from the different countries. The carnival season is usually during the two weeks before the traditional Christian fasting of Lent. This is celebrated to mark an overturning of daily life.The roots of carnival both lay in Africa and France(Liverpool:57). Trinidad carnival is a very significant festival in the
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The business related topic chosen to discuss is how cruise liners run a hotel at sea. In this text there will be a discussion into one cruise line in particular. This cruise line has a history of 47 years of bringing traditional cruising to New York City‚ it was the first cruise liner to introduce freestyle cruising. This is the largest vessel to homeport in the city. The chosen cruise liner is called the Norwegian Cruise Line. This cruise line has a fleet of 13 ships in total. In this academic research
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Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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Culture of the Venice Carnival The Venice Carnival first started in the 14th century. The word carnival‚ in Italian carnevale‚ Latin meaning means to take away or remove meat. Carnival takes place just before Lent‚ the forty days that mark a season of sorrowful reflection‚ fasting and abstinence from fruit‚ eggs‚ meat‚ and dairy products. Carnival has so many different meaning for not only the Venetian people but to people all over the world. There are different variations of carnival all around the world
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Carnival in Rio de Janeiro is a world famous festival held before Lent every year and considered the biggest carnival in the world with two million people per day on the streets. The first festivals of Rio date back to 1723. Samba schools A Samba school parades in the Sambadrome in the 2004 Carnival. The typical Rio carnival parade is filled with revelers‚ floats and adornments from numerous samba school which are located in Rio (more than 200 approximately‚ divided into 5 leagues/ divisions)
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Finisar global strives to achieve duality in manufacturing and maintaining customer’s satisfaction. In sustaining the reliability of these two elements‚ Finisar has made several steps forward by providing superior product quality‚ reliability‚ and value that tops among other competitors in the manufacturing business. Having wide range of products available‚ Finisar meets customer’s specific needs and expectations for technical innovation‚ superior responsiveness‚ delivery‚ and continual improvement
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Lecture 7. Case Study 1. Should Unilever divert money from its premium brands to invest in a lower-margin segment of the market? Yes‚ I think so. 2. In the long run‚ what would Unilever gain and would it risk losing? Unilever will increase their 81% market share‚ and prevent attack from P & G. Unilever cannot only satisfy their low income consumers‚ but they can also maintain the consumers of OMO. They will gain expertise and can apply it to other categories. Financial analysts will praise
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Specific Purpose: To inform the audience of what a cruise vacation is like. Attention getter: Have you been on a vacation where it was just you and the sea. Where you can have access to endless buffets around the clock? Where you can see different places in a short amount of time? Thesis Statement: Taking a cruise vacation is an exciting way to travel. Overview: There are so many different things you can do on a cruise ship. You can relax by the pool‚ do different activities‚ dress up for shows
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