| Assignment number + Title: | 2. Be able to complete and use business documents for internal and external communication in an organisation | Assessment Criteria: | P1 P2 P3 P4 P5 M1 M2 M3 M4 D1 D2 D3 | Purpose / Aims (learning outcomes) | LO 2 | Be able to complete and use business documents for internal and external communication in an organisation | | P 2 | Produce three documents of different types to support straightforward business tasks for internal communication
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Winter Park Hotel Donna Shader‚ Manager of the Winter Park Hotel‚ is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time).
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The business related topic chosen to discuss is how cruise liners run a hotel at sea. In this text there will be a discussion into one cruise line in particular. This cruise line has a history of 47 years of bringing traditional cruising to New York City‚ it was the first cruise liner to introduce freestyle cruising. This is the largest vessel to homeport in the city. The chosen cruise liner is called the Norwegian Cruise Line. This cruise line has a fleet of 13 ships in total. In this academic research
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Despite the popularity of such theories as CIH and IH and methodologies which encourage the monolingual principle‚ there were still people who recognized a role for L1‚ or at least could not ignore its existence in the process of L2 learning. The conflicts between these people and the proponents of ideologies such as CIH‚ IH and the like have changed the views about (not)using L1 over and over during the history (Philipson‚ 1992; Auerbach‚ 1993). In spite of the ebb and flow of the sides taken with
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Background: Hilton hotels started out in Cisco‚ TX being a small family owned business in the early 1900’s. By 1946 Hilton Hotels Corp became public and 8 years later acquired Promus Corp with the intention of continuing to diversify and cater to all customers whether upper class‚ middle class‚ business or personal. Fast forward to 2007 where now Hilton owns/operates and/or franchises close to 3‚000 properties and 500‚000 rooms in 78 countries ranging from ultimate luxury to middle class hotel chains. Hilton’s
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Introduction This study aims to apply the application of value chain to a selected organisation in a service industry. This study aims to use Hilton Hotels as the focus of this paper. The main purpose of this study is to examine how Hilton Hotels builds a relationship with its customers‚ how it improves the added value to retain customers and what should be improved under the context of value chain to improve the better services in order to effectively deliver customer satisfaction and exceed their
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CUSTOMER SATISFACTION ON THE PRACTICES OF THE HOTELS/INNS AND RESORTS IN THE FIRST DISTRICT OF ILOCOS SUR A Thesis Proposal Presented to The Faculty of Graduate School University of Northern Philippines Vigan City In Partial Fulfillment of the Requirements for the Degree Master of Business Administration By: VIVENCIO C. PERALTA JR. 2011-2012 CHAPTER 1 THE PROBLEM Introduction Throughout history
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Case Study on Motivation and Social Learning "The Project" When it comes to engagement in studying and evaluating students’ achievement‚ so many teachers talk about motivation. In particular‚ when a student is failing‚ teachers blame on lack of it. So what is motivation and why is it so important in education? Should a teacher always use various “tricks” to make students interested in class? Can students actually want to learn by themselves? And what triggers that desire for studying? In this
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ABC Learning An essay By Liam Martin ABC Learning was established in Brisbane 1988‚ and operated 18 centres by 1997‚ by 2006 it owned 800 centres providing roughly 20 per cent of long day care places across Australia (Rush & Downie 2006).). After this strong growth domestically and internationally largely achieved by acquisitions often purchased at inflated prices ABC underwent a tumultuous period exemplified by a sharp fall in its share price. This was the result of an unsustainable level of secured
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BACKGROUND Introduction The hotel industry grew with travel‚ as people needed places for shelter and food along the routes they travelled‚ whether by land‚ water or air. The hotel industry is‚ therefore‚ one of the oldest endeavors in the world. (Andrews‚ 2009) Owners of the hotel realized that a customer has their own demand in services and facilities‚ that is why they developed what the hotels are offering before through what are the customer’s needs. The Hotel Proprietors Act 1956 provides
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