ANALYSIS This study was conducted to find out the Dealer’s perception about JK Tyre‚ Personal interview with questionnaire of dealer’s are taken. I have designed this questionnaire to find out what a dealer think about the company’s policy‚ after sales service ‚ product quality ‚ demand of the product in market and the feedback which he received from the customer. These information’s helped me in finding out the overall perception of a dealer about the company. To find out the overall perception
Premium Customer service Customer Tire
A STUDY ON THE CUSTOMER SATISFACTION OF BIG BAZAAR WITH SPECIAL REFERENCE TO PAZHAVANGADI STORE PROJECT REPORT Submitted to Amrita Vishwa Vidyapeetham‚ School of Arts & Sciences for fulfillment of the requirement for the award of the Degree of Bachelor of Business Management. BY ASWATHY ACKNOLWLEDGEMENT I use it as it privilege to thank Mr.Bijith‚ HR‚ Big Bazaar Pazhavangadi and Mr.Satheesh.DM of Electronics Department for giving me and guidance to do this project
Premium Customer satisfaction
1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
Premium Customer service Customer service Customer
Susan Monro‚ Service Consumer Case Study [Pick the date] 1. Identify each of the services that Susan Monro has used or is planning to use. Categorized them according to the nature of the underlying process. 1. Susan Monro lives in an apartment she shared with three other students. 2. She checks the internet for the local weather forecast. 3. She drops a letter in the mailbox. 4. She rode the bus towards the school. 5. She opted to buy breakfast at the university. 6. Susan attended the lectures
Premium Mail Laundry Clothing
Robby Williams Intro to Christian ministry Spurger A Summary of the Book: “The Purpose Driven Life” by Author and Pastor‚ Rick Warren The whole book begins with a simple but life changing statement‚ “It’s not about you!”. I love this because Warren goes on to say that our purpose in this life is not in ourselves but comes from the one who created us. The only way we can figure out our eternal purpose is to seek Him. We were never an accident but were formed to find this reason why God put
Free Meaning of life Personal life God
Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
Premium Customer service Good Customer
Part Market-Driven Strategy 1 Chapter 1 Market-Driven Strategy The market and competitive challenges confronting executives around the world are complex and rapidly changing. Market and industry boundaries are often difficult to define because of the entry of new and unfamiliar forms of competition. Customers’ demands for superior value from the products they purchase are unprecedented‚ as they become yet more knowledgeable about products (goods and services) and more sophisticated
Premium Marketing Strategic management Customer service
MARKET ANALYSIS Worldwide Network Security 2012–2016 Forecast and 2011 Vendor Shares John Grady IDC OPINION The worldwide network security market grew by 6.1% in 2011. The total market‚ which includes firewall‚ unified threat management (UTM)‚ intrusion detection and prevention (IDP)‚ and virtual private network (VPN) solutions‚ reached $7.4 billion in 2011. UTM revenue saw the strongest growth at 17.4% and reached $2.2 billion. The IDP market saw more moderate growth at 4.5%‚ reaching $1.9
Premium Revenue Firewall Network security
Developing a learning Organisation has its advantages‚ - The company not only gets to modify its behaviour to suit the requirements of the changing environment but it can also keep ahead of the competition by introducing innovative products and services. - Learning organisations are better equipped to retain employees as they provide opportunities for growth and development. - These organisations not only provide an opportunity to learn‚ they also do away with the outdated bureaucratic procedures
Premium Management Employment Human resource management
This essay will discuss the importance of a learning disability nurse having an awareness of current policies when supporting someone to access healthcare. The Human Rights Act 1998 states that the human rights of people with learning disabilities are inseparable from those of their fellow citizens. However‚ The Royal College of Nursing (2017) highlights the significant health inequalities exist for many people with a learning disability. Many factors are contributed including difficulties with communication
Premium Disability Education Educational psychology