Management Thesis - II Final Report On A Comparative study of customer services in ICICI and SBI. Submitted by M.J.VIDHYAA II YEAR MBA INC KEELKATTALAI Under the Guidance of DR.J.GAYATRI FACULTY GUIDE INC KEELKATTALAI 1 ICFAI National college‚ KEELKATTALAI (Certificate from Faculty Supervisor) CERTIFICATE This is to certify that the Management Thesis titled “A Comparative study of customer services in ICICI and SBI” submitted by M.J.VIDHYAA Enroll No: 7NBCT011 during Semester
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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Executive Summary In March 2014‚ my friends and I is interested in the development of a luxury hotel‚ planned to be operated by a well renowned hotel brand‚ a feasibility study was commissioned to be made. The purpose of this paper is to investigate the opportunities and risks of operating a high class hotel at the designated location. In order to determine whether a feasible operation of such an establishment is possible‚ the various key factors of competitive business in this particular market
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Garden Plaza Hotel & Suites 1030 Belen St. Paco Manila Inpartial of the requirements for the course Practicum 2khkhkkjhkjhkj Divine Mercy College Foundation‚ Inc 129 J.P. Bautista Ave‚ Caloocan City College of Hotel and Restaurant Management SUBMITTED TO: Chef Mavirson F. Nabong SUBMITTED BY: Wenilyn B. Fulay Bachelor of Science in Hotel and Restaurant Management SUBMITTED ON: 3. Company Profile A. Name and General Location Garden Plaza Hotel & Suites‚ 103 Belen St. Paco
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plan‚ the thing we could do just delete all the planning. He took us to the hotel which just have one star and which is near the Paris Airport. I wanted to complain about the room‚ the walls were damp‚ all the things in our room were with dust. I could not image that how I would live in that terrible room for whole night. The double bed was small‚ even did not suit for my wife and me. Unfortunately‚ this is not the case. The local people like meeting together at the early morning in the park and
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The Advantages and Disadvantages of 7 Days Inn As a typical budget hotel‚ Seven Days Group Holdings Limited established in 2005 and now‚ more than 1000 Seven Days Inn have scattered all around the China (Zhang‚ 2012). I registered to be a member of 7 Days Inn two years age‚ and have already lodged in three branch stores in different cities during my travels. Budget hotels are considered as 1 star hotel because they provide lodging at cheaper price varies from 30$-40$ per room per night. The main
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Case Studies C-1 INTRODUCTION Preparing an effective case analysis C-3 CASE 1 CASE 2 CASE 3 CASE 4 CASE 5 CASE 6 CASE 7 ABB in China‚ 1998 C-16 Ansett Airlines and Air New Zealand: A flight to oblivion? C-31 BP–Mobil and the restructuring of the oil refining industry C-44 Compaq in crisis C-67 Gillette and the men’s wet-shaving market C-76 Incat Tasmania’s race for international success: Blue Riband strategies C-95 Kiwi Travel International Airlines Ltd C-105 CASE 8 Beefing up the beefless
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organization to attract and retain customers is vital to its success. Customer loyalty requires a strong desire by the customer for a product‚ and availability of several product vendors to choose the product based on his/her preferences. Hospitality organizations are in the relatively unique position of attempting to bridge two worlds; the domestic and the commercial as they deliver on the service promise. These two factors are very much applicable in the hotel industry as more and more people visit
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FIVE STAR HOTELS CORPORATE SOCIAL RESPONSIBILITY PROGRAMMES AND THEIR IMPACT ON SOCIETY Kathurima Jane Mutimbi – M.Sc Department: Hospitality Management Supervisors: Dr. Alice Ondigi Dr. Godfrey Olukoye (Late) Corporate Social Responsibility‚ otherwise known as CSR‚ has been defined as the continuing commitment by businesses to contribute to economic development while improving the quality of life of the workforce and their families‚ as well as the local community and society. Studies have shown
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Co Exhibit A HOTEL CONTINENTAL INCOME STATEMENT For the Years 1987-1988 Revenues 1987 1988 Rooms P 1‚969‚722.18 P 2‚515‚575.96 Food P 4‚843‚486.42 P 5‚426‚843.98 Beverage P 637‚862.39 P 684‚983.02 Laundry P 23‚070.24 P 29‚175.00 Telephone P 147‚417.16 P 175‚163.14 Swimming Pool P 156‚718.28 P 182‚718.45 Other Income P 660‚336.83 P 842‚985.15 Total Revenue
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