Master of Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation
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transformed and diversified into variety of business segments over the years. Products range from Dell PowerEdge servers‚ Power Vault‚ Dell EMC storage systems as well as PowerConnect switches for corporate clients. For individuals and professional customers products range from Dell Precision workstations‚ OptiPlex desktops‚ Dimension desktops‚ Inspiron and Latitude notebooks. Apart from these core products‚ the company also offer products and services range including printers‚ projectors‚ Axim handhelds
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Question #1 Marketing strategy for Nokia without handset business The former phone manufacturer giant Nokia completed its acquisition on 25 April‚ selling its whole mobile business to Microsoft‚ symbolized the end of the old mobile era (McKalin‚ 2014). Getting rid of the bleeding-money handset business‚ Nokia acquired more revenue steam from Microsoft. Such changes as losing significant assets along with part of the brand value of which‚ should be considered by Nokia to make marketing strategy for achieving
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21/12/2011 Marketing Strategy analysis of LVMH with a special focus on LV Industry overview: Louis Vuitton Malletier is commonly referred to as Louis Vuitton‚ sometimes shortened to LV‚ is French luxury fashion and leather goods’ company. The company was founded in 1854‚ and now is the cornerstone of LVMH and its main division carrying almost a quarter of the total group. LVMH is the world leader in the luxury industry. It was established in 1987 through the union of three brands: Louis
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Moosejaw is an outdoor apparel company that has been utilizing customer reviews in a unique way to make their brand stay out‚ and give them an edge over more stuffy companies like LL Bean and REI. Part of their marketing strategy is to create weird and often funny reviews and product descriptions‚ that show the customer that they don’t take themselves to seriously. (Sprung) Here’s an example found on their website http://www.moosejaw.com : “I bought this pullover for my girlfriend who
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THE BROAD MARKETING STRATEGY Direct Line is a fantastic success story. They started from scratch in the UK in April 1985 with a single product car insurance‚ and just one way for our customers to buy over the telephone. Direct Line has diversified from its traditional auto insurance and caters for a much broader market by offers Home insurance . They were the very first UK insurance company to use the telephone as our main channel of communication‚ and had been introducing new benefits and
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As the bee searches for nectar‚ flowers are pollinated‚ crops grow.... Every small action makes a big difference. SUSTAINABLE DEVELOPMENT REPORT‚ 2009 CONTENTS 1 Introduction 2 Our business & brands 4 Sustainability strategy Making a difference through our brands Enhancing livelihoods through partnerships Building responsible leaders HIGHLIGHTS 45‚000 Shakti entrepreneurs serving more than 1‚00‚000 villages across India 10 Consumers 18 Business partners 22 Employees 19 tea estates
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CASE STUDY: CHAPTER 3 & 4 SUBMITTED BY: DOMINGUEZ‚ Phoebe Rosemina U. CHIO‚ Jessa M. LU‚ Keith Japheth OCAMPO‚ Patricia Therese V. PANGAN‚ Charity U. SUBMITTED TO: MR. ANTHONY AGUELO December 9‚ 2014 CHAPTER 3 CASE Use the multiattribute model of evaluation to develop a strategy for reselling the better-grade fabric as the best choice for the new auditorium seating. Product Information Characteristics Higher-grade Nylon Velvet Lower-grade Vinyl Fabric Useful
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ALDI AUSTRALIA CASE STUDY 1 ALDI AUSTRALIA CASE STUDY Claire Creedon 08422991 Laura Ensor Aisling Flynn 08352992 08371687 _________________________ _________________________ _________________________ _________________________ Tutor: Paschal McNeill Gerard Murphy 08660085 We declare that all materials included in this case assignment is the end result of our own work and that due acknowledgement has been given in the bibliography and references to ALL sources be they printed
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1. The buyer decision process of a traditional Porsche customer starts with the consumer’s recognition of a need for the product. In this case it is the need for a new car. The Porsche marketers look to those needs that consumers look for in a car and find out what brought previous customers to their product so they can satisfy the needs of the new customers searching for their next car. After deciding the need for a car the consumer will potentially indulge in further research towards the options
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