Case Studies C-1 INTRODUCTION Preparing an effective case analysis C-3 CASE 1 CASE 2 CASE 3 CASE 4 CASE 5 CASE 6 CASE 7 ABB in China‚ 1998 C-16 Ansett Airlines and Air New Zealand: A flight to oblivion? C-31 BP–Mobil and the restructuring of the oil refining industry C-44 Compaq in crisis C-67 Gillette and the men’s wet-shaving market C-76 Incat Tasmania’s race for international success: Blue Riband strategies C-95 Kiwi Travel International Airlines Ltd C-105 CASE 8 Beefing up the beefless
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Faculty of Business Studies Tutor Marked Assignment B203 A: Business functions in context I Second Semester 2012 – 2013 Supply chain from manufacturing to shelf Introduction 1 -The Kellogg’s Cornflake Company began in 1906 with the Kellogg brothers who originally ran a sanatorium in Michigan‚ USA. They experimented with different ways to cook cereals without losing the goodness. Their philosophy was ’improved diet leads to improved health’. 2-Between 1938 and the present day Kellogg’s opened
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Case Study: Red Lobster 1. Why do you think Red Lobster relies on so much on Internet surveys to track customer opinions‚ preferences‚ and criticism? What are the advantages of online questionnaires versus traditional surveys conducted over the phone or through the mail? ( Gideon Quarcoo) Red Lobster relies on internet survey for the following reasons: (source: Introduction to Marketing‚ by McDaniel‚ Lamb & Hair. Pg 284.) The internet is a phenomenon technological
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Case Study: Peeking at a 21st Century Brand; bling h2o A new chapter in the bottled water industry has been written. Bling h2o‚ bottled in Tennessee at the English Mountain Spring‚ is an amalgam of modern sculpture‚ Hollywood‚ and truly great water. The brand’s creator‚ Hollywood screenwriter Kevin Boyd‚ envisioned a fine water presentation that made a statement equivalent to Cristal Champagne and Tiffany jewels. Boyd knows the importance of image and what your choice in bottled water conveys
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Ticket payment Lucky Air has signed a partnership agreement with China’s third-party payment platform YeePay.com for air ticket distribution to both businesses and consumers. The cooperation is an important part of Lucky Air’s efforts in updating of its ticket selling service. When clients use a credit card to book an air ticket from Lucky Air‚ YeePay.com will pay for the ticket in advanced on their. The customer then needs to pay to YeePay.com according to a stated schedule. This has‚ to
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Airlines expanded its business through the purchase of AirTran‚ where it acquires a fleet of 132 jets. This is a strong selling point for the company as the acquisition of AirTran opened boundaries for the company to serve different locations. In this case customer are always assured of availability of transport‚ which helps in attaining the highest level of efficiency and customer delight. Employees Southwest Airlines has highly trained employees‚ whose focus is on the benefit of the customer
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is being delivered by the service environment. Ques. 3 How can customers contribute to value and satisfaction enhancement of services? Ques. 4 How does the intangible nature of service merit a different marketing treatment? Section-B Case Study. CNN – IBN Differentiating from the market leader In a competitive market‚ journalism has to be a collective enterprise. Stories that are in the public interest are overlooked by and large by the media because of stiff competition‚ which is
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Answers to Case Study 12.1 Questions 1. | Short Term | Long Term | Piet Andaro | * Piet will be demotivated impacting the performance of his team and himself. * He might receive negative comments from his management who does not have a full understanding of the role played by Piet which will lead to further dissatisfaction. | * Piet might look forward for a career break which will give him an opportunity to consider other options available to him. * Another competitive Airline might
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CASE 17 Pacific Cataract and Laser Institute: Competing in the LASIK Eye Surgery Market* Dr. Mark Everett‚ clinic coordinator and optometric physician (OP) of the Pacific Cataract and Laser Institute (PCLI) office in Spokane‚ Washington‚ looked at the ad that Vancouver‚ Canada-based Lexington Laser Vision (LLV) had been running in the Spokane papers and shook his head. This was not the first ad nor the only clinic advertising low-priced LASIK eye surgeries. Dr. Everett just could not believe that
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Case study 8-1 Consumer Relations Cases Star-Kist Tuna Post Goal: To inform consumers of the benefits of the new Star-Kist packaging. 1) Public: Parents Objective: To inform parents that the new Star-Kist packaging enhances Star-Kist quality by featuring firmer tuna‚ eliminating draining‚ and doing away with the can opener. Tactic: A tactic would be having someone putting on a mascot of Charlie the Tuna and having him stand in front of grocery stores to promote the new packaging.
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