A Project Report On “CRM practices in Retail Sector” Submitted to: Prof. Sushil Chaurasia Tolani Institute of Management Studies Submitted by: Neha Das Retail sector is one of India’s fastest growing sectors with a 5% compounded annual growth rate. Retail is India’s largest industry. It accounts for over 10% of the India’s GDP and around 8% of the employment. Driven by changing lifestyles‚ strong income growth and favorable demographic patterns‚ Indian retail is
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66-70. Bholanath Dutta‚ CRM in Financial Services Marketing‚ Journal of Marketing Mastermind‚ Sept 2008. Davids M (1999)‚ How to Avoid the 10 Biggest Mistakes in CRM‚ Journal of Business Strategy‚ Nov-Dec 1999‚ pp22-26. Day GS (2000)‚ Managing Market Relationship‚ Journal of the Academy of Marketing Science Vol. 28 (1)‚ pp – 24-30. Ed Thompson et al (2005)‚ Organisations are beginning to think about CRM again‚ Management update‚ November‚ 2005. Kimberly‚ C et al (2005)‚ CRM Marketing Strategies and
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A study of customer perception of CRM initiatives in the Indian Banking Sector Vanisha Oogarah-Hanuman Lecturer Faculty of Law and Management University of Mauritius Sharmila Pudaruth Lecturer Faculty of Law and Management University of Mauritius Vinod Kumar Research Scholar Department of Management Studies School of Management Pondicherry University Victor Anandkumar Reader Department of Management Studies School of Management Pondicherry University ABSTRACT Purpose: To investigate the front-end
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Alfred Adler‚ Austrian psychologist‚ accurately depicts the emotions experienced by the inferior Hispanic minorities in entertainment media. Entertainment media provide audiences with a medium in which they may view certain races‚ minority groups‚ and individuals in particular historical contexts. Hispanics‚ in particular‚ are regarded as inferior in mass media and entertainment media. Even before the dawn of film‚ Hispanic stereotypes have existed. Such stereotypes are usually presented in “limited
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INTEGRATING CLOUD CRP WITH ERP The Recent study of the market suggests that many companies are opting for cloud-based modules for the ERP business systems. Many companies are opting the cloud implementation of the CRM system to the ERP systems. Although often beneficial‚ such an implementation should be carefully evaluated based on the ROI and on delivering positive returns. Before implementing such a project‚ there are things that should be taken into consideration. These are mainly associated
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Has Entertainment Taken Over Society? Entertainment has provided society with an escape from reality‚ which at times may be very stressful and chaotic. Fast entertainment is the center of everyone ’s day‚ maybe its music‚ television‚ internet‚ or your cell phone. We are all seeking and craving entertainment all throughout the day. Entertainment today has become a skyrocket business. Mostly everything in our lives has something to do with entertainment. Certain forms of entertainment have overtaken
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Verdi: Hitting Close to Home Italian born Giuseppe Verdi was in his musical prime when his Nabucco premiered in the world famous La Scala in Milan‚ Italy in March of 1842. This classic Italian opera‚ complete with an over the top sibling rivalry‚ death‚ deceit‚ and uncontrollable puppy love present in any melodramatic love story‚ is a holy derivation of the Babylonian captivity of the Jews in the 6th Century BC. When Verdi premiered Nabucco in the then-Austrian-occupied-Italy‚ the Italian spectators
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IMPACT OF CRM SYSTEMS ON RETAIL GIANT PRIMARK TABLE OF CONTENTS ABSTRACT CHAPTER 1 INTRODUCTION Statement of the Problem Purpose of the Study Importance of the Study giant Scope of the Study Rationale of the Study Research aim and objective Research Questions CHAPTER 2 LITERATURE REVIEW CHAPTER
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change‚ this level of imbalance is likely to stay the same or worsen. Only through education‚ research‚ and advocacy both from within the studio system and entertainment industry‚ and with parents and kids‚ can we effect real change in this heavily gender-biased media landscape.” (Research Informs & Empowers). Women in advertising and entertainment business has not changed a lot over the last 60 years. Women are still used more than men in commercials involving cooking‚ cleaning ‚ and taking care
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Cumberland Entertainment Summary of the case: Cumberland Entertainment is a Canadian-based company that had done very well for itself by finding and exploiting a niche market in North American music distribution. But major US clients had started producing their own titles‚ and were now direct competitors. What was worse‚ distributors had also started focusing on lower-end products from other suppliers and Cumberland’s modus operandi became unsustainable. CEO Tom Smith felt the only sensible course
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