AN INVESTIGATION INTO THE IMPACT OF SOCIAL MEDIA ON BRAND PERCEPTIONS: THE CASE STUDY OF ESTÉE LAUDER DISSERTATION By PALESA MAHLOELE Presented in partial fulfilment of the requirements for the degree of MSc Marketing University of Wales APRIL 2011 ABSTRACT Social media has evolved through many generations and eras‚ it has been defined in various ways by different authors‚ researchers as well as academia. Some argue that it stems from the very early
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ENGAGE ERM TO SCALE CRM PEAK By: Prof. PRANAB K. BHATTACHARYA Designation: SR. PROFESSOR Organisation: Kardan University Charahi Parwan-e-Doo City: KABUL Country: Afghanistan ABSTRUCT One of the toughest challenges being faced by business leaders of all strips today is retaining and keeping the customer satisfied for a longer duration. The success key on the effectiveness of any customer relationship
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Int. J. Emerg. Sci.‚ 2(1)‚ 134-148‚ March 2012 ISSN: 2222-4254 © IJES CRM Performance Measurement Process Reza Allahyari Soeini‚ Behzad Jafari‚ Mohammadreza Abdollahzadeh NOORETOUBA Virtual University‚ Tehran‚ Iran‚ NOORETOUBA Virtual University‚ ICT research center of IS‚ Iran‚ NOORETOUBA Virtual University‚ Tehran‚ Iran‚ jafaribehzad@aol.com Abstract. Customer Relationship Management (CRM) has become one of the tools to make competitive advantage in various businesses by the advantages
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CRM Assignment Flipkart Sales Campaigns of Flipkart Flipkart as a brand has built a strong association with kids in its campaigns. The TVCs feature kids in adult situations (and with adult voiceovers). The idea of using kids stemmed from the fact that no one trusts like children. It also signifies that shopping in Flipkart is very simple that even a kid can do it. The use of children is more from a brand identity perspective‚ not to mention they make the commercials all the more interesting
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collection of rock ‘n’ roll memorabilia that the customers can see when they visit any of Hard Rock’s locations. Hard Rock’s main business model was built around a customer-centric approach. As the business was growing‚ the customer queries were hitting the numbers close to 56000 inquiries annually; a number that was getting difficult for the existing customer care staff to handle. And foreseeing an increase in the customer inquiries by 20% annually‚ Hard Rock’s customer care center was not equipped
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(Issues) The issue at hand is whether Mary‚ through a contract with Mr. Shifty‚ Dream Works Picture’s Vice President of Production‚ is entitled to compensation. (Rule) By meeting the standards of the six elements an agreement‚ consisting of an offer and acceptance; consideration; capacity; legal purpose; genuine assent; and writing‚ if any. Mary Asher has a valid‚ contract with Mr. Shifty‚ a representative of Dream Works Pictures. Agreement‚ the first of the six relevant elements‚ is a meeting
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ISSN No-2031-5063 Vol.1‚Issue.III/Sept 11pp.1-4 Research Paper Analytical study of CRM: As a strategic tool in Banking sector in Western Vidarbha with reference to Akola District Prof. Dr. G. L. Pedhiwal. HOD (Co-ordinator) Smt.L.R.T. College of Commerce‚ Akola. & Sanjay J.Tale M.B.A Abstract : Customer relationship management systems are being widely across various sectors and have emerged as a popular business strategy in today’s competitive environment in companies. It has been
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CRM in Indian retail sector K. Sarada madhavi ABSTRACT Retail is India ’s largest industry‚ accounting for over 10 per cent of the country ’s GDP and around eight per cent of the employment. It is one of the most dynamic and fast paced industries with several players entering the market. The growing middle class‚ who has a substantial disposal income in hand‚ constitutes the largest shoppers ’ segment in India. Its consumer behaviour
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High school is supposed to be the years where we begin to branch off from the norm and start to find ourselves and establish morals for what we will become later as adults. However I did not do this. Instead up to my senior year‚ I hid my sexuality in fear of rejection. Meanwhile‚ I was regularly called gay‚ faggot‚ homo‚ Chris Fagger‚ sunshine‚ and queer just because I dressed like I belonged in California and because I got along with girls easier. It got to the point of me being so fed up with
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Introduction How many of you take New Year resolutions? How many of you stick to your New Year resolutions? It is not very surprising to see lesser number of hands. Research has shown that 90% of the people give up on their New Year’s resolutions‚ before the end of January and guess what‚ majority of the remaining 10% give up before the end of the year. The initial enthusiasm you see in January vanishes soon like a piece of butter placed on a hot pan. Today‚ I’m going to give you some tips to
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