Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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1.How should Marianne Barner respond to the invitation to have an IKEA representative appear on the German video program? The German video program that determined the child labor issue was happening in Rug Industry in India will significantly harm IKEA’s reputation as they were the direct suppliers to IKEA. Besides‚ to compare the action of the Swedish program‚ German video program aggressively aimed at a specific company: IKEA‚ which will only cause more serious issues. Convention 138‚ adopted
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Metrics Final Individual Project – Pf F. Herbst Presenting Oxyo-pneus.fr The company I work for and that we will assess from a marketing point of view through this report is called Oxyo-pneus.fr. It is an online tire retailer – “pneu” standing for “tire” in French. It is a start-up built 2 years ago and owned by Mobivia Group‚ European leader in car repairing. Oxyo-pneus.fr accomplished a turnover of 12 million euros in 2012. It employs about 20 people and establishes
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Case Study – The Gobal Brand Face-Off Introduction With a value of $1.1 billion Espoir Cosmetics belongs to the best known cosmetic companies in the world. Natasha Singh‚ the executive vice president and global marketing officer proposes to associate Espoir’s new summer line with the launch of Supreme Studio’s second Diana’s She Devils movie. Espoir’s chairman and CEO‚ Ed Johnson‚ is not sure if this would be a good approach since a global brand strategy has not been used so far and consequences
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Success of IKEA The secret of success of IKEA is the IKEA-feeling‚ the culture. The company has Swedish origins‚ and it’s no accident that the IKEA logo is blue and yellow. The IKEA concept‚ like its founder‚ was born in Småland. The people are famous for working hard‚ living on slender means and using their heads to make the best possible use of the limited resources they have. Like the founder Ingvar Kamprad said „wasting resources is a mortal sin”. “This characterizes the whole company itself
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“Global Brands vs. Local Brands” A big issue facing the international marketing world today is whether global branding is better then local branding. Consumers all over the world have many different opinions on whether they like purchasing products from big corporate‚ multicultural companies or the local mom and pop shops that they have grown to know‚ and became comfortable with. The pros and cons of both global and local branding vary from good and bad. In my opinion local branding are still
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Global Business Case Study – ALDI Executive Summary This report will discuss the nature of ALDI‚ investigate the classification of ALDI‚ outline the responsibilities ALDI has to its stakeholders and explore the internal and external influences that have contributed to ALDI achieving business success within Australia. It will also evaluate the expansion of ALDI into Australia and give a recommendation of strategies that would be appropriate for ALDI to ensure future growth. The nature of ALDI’s
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Stakeholder management in a multicultural environment. A case-study of a global retailer entering the Russian Market. Authors: Dinara Izmaylova Federica Zuccon Supervisor: Nils Wålhin Student Umeå School of Business Autumn semester 2010 Master thesis‚ one-year‚ 15 hp DEDICATION "When we consider a new project‚ we really study it... not just the surface idea‚ but everything about it" Thomas‚ F and Johnston‚ O‚ 1981: The Illusion of Life. Italy: Walt Disney Production To my father
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Individual Assignment 3 - OSIM: Building a Global Brand 1)What is the meaning of the brand identity of OSIM? Brand identity of OSIM refers to how OSIM wants its consumers and potential consumers to view OSIM and its products. OSIM wants to improve the quality of life of its customers through the use of OSIM’s products and view OSIM as a leading global brand. What are the different aspects of this identity? OSIM’s brand identity‚ includes its name‚ trademark‚ communications‚ and visual appearance
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1. Describe what is a meant by swot analysis? Identification and evaliation of the strengths and weaknesses inside a firm and the opportunities and threats in its exrenal environment. 3. Analysis ways in which IKEA has managed to minimize threats to its business? IKEA has used various strategies to minimize threats. These go under there different categories. Social trends market forces and economi factors. Social trends:IKEA is building online hepl to guide customers to a more sustainable life
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