A Study on Customer Satisfaction and Service Gap Analysis with Special Referene to the after Sales Service of Bajaj two wheelers in Jaipuria Institute of Management Noida. Introduction The two wheeler industry is one of the most vibrant industry in the Indian market. According to the figures published by SIAM‚ it holds a domestic market share of 76% (2010-2012) in the automobile sector. Two wheeler sections in India have witnessed one of the more impressive levels of growth vis-à-vis other segments
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Blue‚ the Supreme Court of Pennsylvania [PA] reversed the decision of the Lehigh County Court of Common Pleas that had entered an order requiring a father to contribute $4‚600 a year towards his son’s college expenses. In addition to the award of support‚ the trial court had mandated that the son apply for financial aid to compensate for the difference in the tuition costs. The Court recognized in Blue that even though it was not a typical issue of
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Cedar Georgevich 1) The management of Jet Blue accomplished being both effective and efficient utilizing a flat organizational structure. Unlike a typical expanding business‚ Jet Blue maintained a small business feel and did not develop numerous layers of management that characterizes a tall structure. Neeleman remained the one and only chief and CEO while his initial partners expanded on their positions and managed the associates. Neeleman and his partners made all vital decisions from the start
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control. 2. Describe the three steps in the control process. 3. Discuss the types of controls organizations and managers use. 4. Discuss contemporary issues in control. Opening Vignette—Baggage Blunders SUMMARY Terminal 5 (T5)‚ built by British Airways for $8.6 billion‚ is London Heathrow Airport’s newest state-of-the art facility. Made of glass‚ concrete‚ and steel‚ it’s the largest free-standing building in the United Kingdom and has over 10 miles of belts for moving luggage. After two decades
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To: JetBlue Management Team From: Subj: JetBlue IPO Price Recommendation Date: April 11‚ 2002 Introduction JetBlue is a company that was founded on not accepting the status quo with regard to how airline travel is “supposed to be”. Recent history shows that low-fare airlines are gaining momentum‚ and JetBlue’s business model sets us apart- our fleet is newer‚ more reliable and efficient. We offer the lowest cost per available seat mile than any other U.S. airline‚ and we do it while maintaining
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On 11th November 1995‚ a girl named Leah Betts took an ecstasy tablet at her 18th birthday party. Five days later‚ she died in hospital after falling into a coma from which she did not recover. It was apparent after taking the tablet that she began to feel unwell‚ and took regular trips to the bathroom to drink water. She consumed 7 litres of water in the duration of 90 minutes. There was a lot of speculation on the fundamental cause of her death‚ which was established as water intoxication as a
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Frequent text message users‚ social media advocates‚ and opinionated bloggers all write about various topics‚ but how does that compare to classic writing? Clive Thompson‚ author of Smarter Than You Think‚ continuously supports his mark that the Internet‚ regardless of its credibility‚ is progressively transforming today’s way of writing‚ allowing society to write more effectively and for longer lengths. Based on Thompson’s claims he makes in “Public Thinking”‚ it is apparent that appeals to logos
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is highly essential for applications like aerospace industry. Non-conventional machining techniques provide a good solution for this problem in which automation‚ precision and dimensional accuracy can be easily achieved. Among them‚ Abrasive Water Jet cutting proves to be a promising area since there is no possibility of thermal damage to the material. AWJ cutting belongs to the mechanical group of non-conventional techniques which uses the mechanical energy of water and abrasives to perform the
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Brandi Bland South African Airways Case South African Airways has had turbulent past and most recently has been plagued by ground crew and cabin crew strikes which completely shut down all operations. The problem that appears to me that is at the height of the airlines problems is the employees lack of a feel for trust and justice for and from their organization. The employees lack trust in that they are not trusting the management is saying about the fact that fuel prices has hindered their
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The New York Jets have a rookie middle linebacker turning heads and getting everyone’s attention. Before you rush off to the comment section to give your opinion on Darron Lee’s late signing‚ allow me to have your attention for a few more sentences. Since the first day of camp‚ Jordan Jenkins has had the Gang Green coaching staff talking enough that he has already been written in as the week one starter at outside linebacker. While Lee is behind both Erin Henderson and David Harris at this point
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