the efficiency and effectiveness to an action. For Dabbawalas service these five objectives and it can be defined as: 1- Quality: It is the most significant that’s why it placed first in the list of performance objectives. The operation of Dabbawalas service is very succeed in provided high quality by performance things right to matching to the customer’s expectation. • It will lowering cost: The lower fault made by the operation of Dabbawalas service‚ the less time will needed to correct the error
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DABBAWALAS CASE STUDY What are the main learnings of the case? The dabbawalas carry tiffin for the employeesehich contains two main committees of the contractors who run the business.from the case we can learn why the tiffin carrying service has been successful in Mumbai Following are learnings of case Understanding the logistical system that can survive due to the culture in various places How can human resource management used in this field Flat hierarchy of the dabbawalas and how well they
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9-610-059 REV: APRIL 4‚ 2011 STEFAN THOMKE MONA SINHA The Dabbawala Sy ystem: On-Time Delivery‚ Every Time Our ancestors fought in Shivaji’s ar rmy. Today we fight against time. — Raghunath Medge‚ President‚ Dabbawala O Organization Each day throughout the city o Mumbai‚ India‚ 5000 individuals called dabbawal delivered of las some 130‚000 dabbas (lunchboxes fill with home-cooked food) to offices throughout the metropolis.1 led In the nearly 120 years of this servic Mumbai had changed enormously
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| |The Fantastic Dabbawalas! | |PF1101: Fundamentals of Project Management 1) Introduction The Dabbawala when translated to English‚ means “lunch box delivery
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Final Case Study 1) SRS Problem Discription- DABBAWALAS in Mumbai INTRODUCTION: Everyone wants to eat freshly prepared homemade food for their lunch after working hard in our morning shift. But what if the home is too far to go and have lunch. There seems to be a solution for this‚ that is‚ to bring your tiffin box with you in the morning but what about the freshly preparedness. So in order to solve this problem there is a service available in the economic capital of India‚ Mumbai
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The Mumbai Dabbawala’s Quality: The quality is that‚ the customers who is going to ’consume’ the products and services should have less or nothing to complain about. The Mumbai’s dabbawala are very well focused‚ and planned in delivering the dabbers or lunch boxes to their customers on-time for maintaining the quality of service. As they are committed to their service and teamwork due to which their services are not even effecting due to natural climatic challenges such as heavy tides‚ wreaked widespread
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The Dabbawala System: Analysis and Recommendations Executive Summary The dabbawala delivery system can be improved by focusing on transportation‚ turnover and technology. The on time‚ every time mission of delivering dabbas faces many travel issues each day such as: bicycles that have limited space‚ delayed pick up from food makers due to water supply‚ road work‚ and railway strikes. As the culture in Mumbai continues to change and the city experience growth‚ turnover has become a problem within
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Bombay Dabbawalas go high-tech For over a century they delivered hot lunch in packages to thousands of Bombay’s working people with almost faultless efficiency without the help of information technology. But now Bombay’s ubiquitous Dabbawalas lunch deliverymen have realized that they need to go high-tech after all -- not only to expand their business but also for their social security. The Bombay Tiffin Box Suppliers Association‚ an association of 5‚000 lunch deliverymen who are called Dabbawalas
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THE DABBAWALAS OF MUMBAI: The Dabbawalas who provide a lunch delivery service in Mumbai have been in the business for over 100 years. In 1998‚ Forbes Global magazine conducted an analysis and gave them a Six Sigma rating of efficiency. * The description of Dabbawalas 1. Descendants of soldiers of the legendary Maharashtrian warrior-king Shivaji‚ dabbawalas belong to the Malva caste‚ and arrive in Mumbai from places like Rajgurunagar‚ Akola‚ Ambegaon‚ Junnar and Maashi. 2. They believe
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Mumbai Dabbawalas The Mumbai dabbawals story started during the British raj‚ when Mumbai (then Bombay) became a business hub and people started migrating to earn their livelihood. In those days there was no canteen facility available so people used to carry their own Tiffin‚ but usually when they would start from home the Tiffin would not be ready. At first it cost the customer Rs.2. from that humble start this business has turned into a Rs.50 crore(approx.) industry. The dabbawalas started in 1890
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