OPER3160 Grocery Gateway Case Study Executive Summary To: Al Sellery‚ CEO‚ Claude Germain‚ Chief Operating Officer From: Dominique Van Voorhis‚ Vice-President of Industrial Engineering and Operations Systems Subject: Customer Delivery Operations Issue: Grocery Gateway would like to increase their deliveries from 2.7 to 4 per hour and provide recommendations for improving and optimizing the delivery operations. To optimize delivery operations‚ two solutions are recommended. One‚ an upgrade to the
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OPENING CASE QUESTIONS Information Systems are Central at Grocery Gateway 1. What information systems are used at Grocery Gateway to help them make decisions? Would you classify these systems as TPS‚ DSS‚ or EIS? * The web site acts as a TPS as it supports customer transactions. * Logistic Management System is a mostly a DSS with some aspects of an EIS incorporated into it as analyzing some of its data can lead to strategic decisions. 2. How do these systems support operational‚
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Grocery Gateway: Customer Delivery Operations Background: Grocery Gateway was founded in 1997‚ by Bill Ni Nardo. In 2001‚ Grocery Gateway was Canada’s largest direct online grocer‚ providing a selection of 6‚500 items from the GroceryGateway.com website. Nature of the Business: Grocery Gateway offers food products with a delivery service competing in the grocery industry. The service is offered to residents in the Greater Toronto Area (GTA)‚ which is the largest urban area in Canada.
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Problem Statement Grocery Gateway would like to increase their deliveries from 2.7 to 4 per hour. Dominique Van Voorhis‚ vice president of industrial engineering and operations systems‚ must provide recommendations for improving and optimizing the delivery operations. Situation Analysis Background Grocery Gateway‚ founded in 1997 by Bill Nardo‚ is Canada’s largest direct online grocer and provides its services to residents of the Greater Toronto area (GTA). The company provides approximately
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Doorstep: Home Delivery of FMCG Goods Executive Cover Memo To: Z. Rehman From: Rahul Gupta Varun Sharma Manoj Saroliya Pooja Yadav Ritesh Kumar Nancy Mehra U R Gautam This is to recommend the immediate construction and operation of website selling FMCG (Fast Moving Consumer Goods) to tap the latent demand in market. BACKGROUND: As per recent survey done by ASSOCHAM‚ online retail industry is likely to be worth of Rs.7000 crores by 2015. Current status of online retail industry is worth Rs
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of six branches‚ Plaza Grocery‚ in the metropolitan area. Mr. Holden’s recently been swamped with problems regarding his employees‚ specifically the stock employees considering they are paid according to what is stated in the hourly wage rate in the Federal Law. He observed that they are not efficient and effective enough in their jobs‚ which resulted to empty shelves and slow service most of the time. He also had a hard time in obtaining enough applicants for Plaza Grocery and worse is his employees
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APD has manufactured custom products in low volume for its customers. The division plans to gradually add higher volume products for multiple customers. As a result‚ changes will be needed in manufacturing to effectively compete in the new environment. The purpose of the case is to expose the students to the concept of a manufacturing strategy and the changes in manufacturing which are associated with a change in strategy. The case provides an effective vehicle for teaching this and also for
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Case Summary As stated in the case study of “ On-Time Package Delivery”‚ the first year of business was successful‚ bringing in revenue and steady customer need in the market for the service. Customers were many big firms and businesses in large cities. Also‚ they emphasis the importance of their employees‚ especially their sales force. The sales force is not only responsible for generating business and relationships with customers; they are the face of the company. These are the representatives
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Marketing Plan Phase II – Grocery Delivery Eric Delgado‚ Karen Easley‚ Mary Balderramos‚ Melanie Deutsch‚ and Randy Fordyce MKT/421 July 25‚ 2011 Denise Levith Marketing Plan Phase II – Grocery Delivery The idea of Wal-Mart’s proposed delivery service is an extraordinary way to provide customer service to its customers‚ but just like all other fantastic ideas there must be a plan in place. Though it may sound simple to implement the service‚ it is essential to make sure that certain planning
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Healthcare Delivery The state insurance options include both Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs). In 2015‚ the total enrollment in Colorado’s forty-four HMOs was 839‚754 (Kaiser Family Foundation‚ 2016). In December 2015‚ the total enrollment for Medicaid and CHP+ combined was 1‚315‚144 (Kaiser Family Foundation‚ 2016). The CHP+ focuses on providing quality care in preventative services‚ acute services‚ and services for chronic illness (Kempe‚ Beaty
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