Management Thesis - II Final Report On A Comparative study of customer services in ICICI and SBI. Submitted by M.J.VIDHYAA II YEAR MBA INC KEELKATTALAI Under the Guidance of DR.J.GAYATRI FACULTY GUIDE INC KEELKATTALAI 1 ICFAI National college‚ KEELKATTALAI (Certificate from Faculty Supervisor) CERTIFICATE This is to certify that the Management Thesis titled “A Comparative study of customer services in ICICI and SBI” submitted by M.J.VIDHYAA Enroll No: 7NBCT011 during Semester
Premium Bank
Grocery‚ Inc. Located in Any State‚ U.S.A Grocery‚ Inc. is a retail grocery store with locations all over the United States of America (U.S.A.). Tom Green and Jeff fresh work for the store located in My Town‚ U.S.A. Tom is the produce manager and Jeff‚ 17 years old‚ is working for Tom in the produce department. The first scenario is the contract between Grocery‚ Inc. and Masterpiece Construction for the renovation of the store located on Main Street in My Town‚ U.S.A. The second scenario is an
Premium Contract
INTRODUCTION TO THE STUDY Customer satisfaction is defined as the measurement of how a company’s products or services meet or surpass its customer’s expectations. It is also a measure of how the customer perceives the way the company’s representatives dealt with his or her needs. Customer satisfaction plays an important role in determining the likelihood of an organization’s success and profitability over the long term. It is an important way of business to develop customer loyalty that in turn
Premium Automotive industry Automobile Mahindra & Mahindra Limited
Drug Delivery Systems METHODS IN MOLECULAR B I O L O G Ytm John M. Walker‚ Series Editor 459. Prion Protein Protocols‚ edited by Andrew F. Hill‚ 2008 458. Artificial Neural Networks: Methods and Applications‚ edited by David S. Livingstone‚ 2008 457. Membrane Trafficking‚ edited by Ales Vancura‚ 2008 456. Adipose Tissue Protocols‚ Second Edition‚ edited by Kaiping Yang‚ 2008 455. Osteoporosis‚ edited by Jennifer J. Westendorf‚ 2008 454. SARS- and Other Coronaviruses: Laboratory
Premium Route of administration Pharmacology
Accenture Delivery Centers in India The Accenture Global Delivery Network features robust‚ rapidly expanding delivery centers in India that provide a comprehensive range of technology capabilities and Business Process Outsourcing (BPO) solutions. Accenture’s workforce in India accounts for more than 40‚000 employees. The Accenture Delivery Centers in India are uniquely positioned to leverage our industry expertise‚ functional capabilities‚ alliances and technology to produce tangible business results
Premium Business process outsourcing Outsourcing Offshore outsourcing
Project #1 Short Case #1: Bed Bath & Beyond’s (BB&B) Plan for Growth 1. Explain how Bed Bath & Beyond practices the retailing concept. The retailing concept is comprised of customer orientation‚ coordinated effort‚ value-driven‚ and goal orientation. With a multitude of open stores the consumer becomes aware of the convenience in location‚ excellent store atmosphere‚ and an assortment of merchandise. BB&B’s customer orientation‚ customers can walk around the store without feeling pressured because
Premium Customer service Sales Retailing
major trend in operations management because all firms face pressures to improve their processes and supply chains so as to compete with their competitors. Productivity is the value of outputs (services and products) produced divided by the value of input resources (wages and cost of equipment). The labour productivity is given by‚ Labour Productivity=OutputLabour Hours As a manager‚ the thing we need to know is what the customer pays or simply by the number of units produced or customer served. The
Premium Variable cost Costs Total cost
Marijuana as a Gateway Drug: The Causal Fallacy The marijuana plant‚ perhaps the most widely-used illicit drug in the world‚ was once demonized by authorities and the media. In the 1936 film Marijuana: Weed with Roots in Hell‚ director Dwain Esper portrayed teens smoking marijuana and then engaging in perceived evils such as nude bathing and unchaperoned partying‚ with one girl becoming pregnant. The film went on to further depict the characters becoming addicted to marijuana and committing serious
Free Drug addiction Illegal drug trade Drug
McDonald’s – Business Strategy in India Case Study Abstract This case study discusses how McDonald’s India managed to buck the trend in a struggling economy‚ its early years and business strategy to get more out of its stores in India. The case also briefly discusses how McDonald’s adapted to local culture in India‚ its localization and entry strategy‚ its strong supply chain and pricing strategy. Table of Contents 1. Introduction 2. McDonald’s entry into India 3. Exhibit I: McDonald’s
Premium Fast food Fast food restaurant
Case study A dabbawala is a person in the Indian city of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. Dabbawalas picks up 175‚000 lunches from homes and delivers them to harried students‚ managers and workers on every working day‚ at their desk‚ 12.30 pm on the dot. Customers can even order through the Internet. After the customer leaves for work‚ his/her lunch is packed into a lunchbox by his family members. A color-coded notation
Premium Dabbawala Management Packed lunch