“COMPARATIVE STUDY OF QUALITY OF WORK LIFE MANAGEMENT IN TCS & IBM: A CASE STUDY ANALYSIS” FOR THE PARTIAL FULFILLMENT OF THE AWARD OF THE DEGREE OF “MASTER OF BUSINESS ADMINSTRATION” FROM GGS IP UNIVERSITY NEW DELHI BATCH: 2011-2013 Submitted by: Submitted to: Sheetal Yadav Dr. Parul Gupta ARMY INSTITUTE OF MANAGEMENT & TECHNOLOGY‚ GREATER NOIDA (UP) – 201306 BACKGROUND OF STUDY I have undertaken
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marketing because it focuses on how rendering of services can affect both the customer attitude and the marketing strategy. Service marketing includes building public relations‚ advancing customer loyalty‚ developing quality of service‚ handling relationships and complaint management. Types of Services Core Services: A service that is the primary purpose of the transaction. Eg: a haircut or the services of lawyer or teacher. Supplementary Services: Services that are rendered as a corollary to
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William Edwards Deming – Total Quality Pioneer Warren Edwards MGT/449 Preface The purpose of this paper is to define quality and its elements and explain why the elements of quality are useful in today’s environment. W. Edwards Deming is the pioneer chosen; how Deming used the total quality elements making him successful will be discussed. The future of quality will be addressed with my predictions for the end result. Quality And Today’s Environment Quality is defined as a measure
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Strategic Quality Management Strategic Quality Management (SQM) is the process of establishing long-range quality goals and defining the approach to meeting those goals (Juran and Gryan‚ 1993: page 38). In order for an organization to succeed against its’ competitors‚ they will need to apply SQM. This will help them to implement continuous improvement within the company. “SQM also requires values and principles‚ system thinking‚ positive leadership‚ internal and external customer satisfaction‚
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Triple Crown‚ they had five difference Triple Crown dedicated to the Employees of Southwest Airlines for their excellent achievements. Their Mission and Vision Statement Mission The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit. To give ordinary people the opportunity to fly. To the employees We are committed to provide our Employees a stable work environment with
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THE IMPACT THAT NURSING LEADERSHIP AND MANAGEMENT HAVE ON QUALITY PATIENT CARE The field of Health Care is a very broad field with different areas of specialization. Quality leadership and management are vital in health care. In modern medicine‚ the majority of nursing tasks are performed by a team rather than individuals. The way a nurse manager leads her staff‚ not only affects her employees’ morale and productivity‚ it also affects the quality of patient care and it is for this reason‚ that
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trade industry‚ and their high quality ranks them as one of the Japan’s representative industrial products. Many Japanese electronics manufacturers are expanding their business overseas‚ which ranks the electronics industry as the most internationalized industry of Japan. Meanwhile‚ Chinese and Korean businesses are recently growing rapidly‚ making Japanese electronic industry to focus more on the competition against those oversea businesses. (Japanese‚ 2011) Sony is a market leader in the consumer
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Risk and Quality Management Assessment Summary Angelina L. Crudo HCS/451 University of Phoenix Lisa Kehlenbrink July 8‚ 2013 Risk and Quality Management Assessment Summary Risk management is about reducing the likelihood of errors with the aim of improving and monitoring
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Case Study: Osteoarthritis with a Total Knee Arthroplasty Holly N. Pittman Missouri State University – West Plains Patient History DN is a 68 year old Caucasian male who lives in Pomona‚ Missouri. On September 14‚ 2009‚ DN underwent a scheduled left total knee arthroplasty at Baxter County Regional Medical Center. A consultation appointment about a total knee arthroplasty was scheduled when DN had increasing pain in his knees while doing chores and working on his dairy farm. The increasing pain
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Strategic plan and objectives in the Apple Corporation emphasise on social and quality reponsiblities through a standards of management systems that designed to ensures successful strategic processes through internal and external situations. The core principles in the strategic processes are mission and objectives‚ environmental scanning‚ strategy formulation‚ strategy implementation‚ and evaluation and control. Mission statement of Apple is to do business that provide safe working conditions‚ treat
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