1. Customer Service Encounter 1.1 Service Encounter I went to an OPPO outlet to get several phone covers of different phone models. When I entered the store‚ I was approached immediately by a staff with a smile. She inquired if I needed help with anything. I told her the models of the phone covers I need while maintaining eye contact with me. She then took the covers and passed it to me promptly. I went home after the purchase and realised I got the wrong phone case of one phone model. I went back
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Managing services business for markets: A Case study of Marel Karlstad Business School Handelshögskolan vid Karlstads Universitet Course code: FEAD51 Course name: Industrial Marketing Title: Managing services for business markets: A ase study of Marel C Date of Submission: 2013-03-04 Family name Shurrab El Bouassami Given name Hafez Mohammed Name of the teacher: Maria Åkesson Name of the administrator: Frania Johansson TABLE OF CONTENTS 1. 2. 3. 4. 5. 6. INTRODUCTION .....
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Northern Virgina Family Service (NVFS) is a nonprofit organization providing social services to individuals and families in need. The organization has a history of community service and was originally founded in Alexandria‚ Virginia in 1924. From the simple beginnings of providing food‚ coats for children‚ and coal for heating‚ NVFS has grown into an organization with 15 locations in Arlington‚ Fairfax‚ Loudoun‚ and Prince William Counties‚ and in the city of Alexandria. Commensurate with the
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Introduction background Air traffic controller is a profession that are trained to expedite and maintain a safe and orderly flow in global air traffic control system. Means‚ the ATC are very important in conduct the air traffic so that there are no conflict occurs. A conflict situation occurs when two or more aircraft are too close to each other‚ violating the horizontal and vertical to separation distance of 5 nautical miles(NM) and 1000 feet in the current ATM standards. This profession need
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April 2011‚ Tilburg Case 202 The Dublin Shirt Company‚ Peter Clarke‚ University of Dublin Question 1. A calculation of breakeven point (in units) for the year ended 2004. For the purpose of simplifying this calculation‚ you should assume that ONLY direct material and direct labor costs are considered variable with respect to changes in volume. Clearly identify your assumption regarding the sales mix in your calculation and specify why this assumption is important in the context of CPV analysis
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To: All Human Service Workers From: Date: Subject: Tarasoff vs. Regents of the University of California The ruling in the case of Tarasoff vs. Regents of the University of California‚ states we must alert those who may come into contact with danger. We have a duty to protect others and must follow the ethical codes if possible. Our ethical decision making must protect the client as well as others who may be in potential danger. Ethical Decision Making Human service professionals must
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in Q:11 of the SFAC No. 8. For The Framework Company each of the following closing entries must be judged on a case-by-case level on the parameters of whether it could influence decisions that our users make. 1) In this entry‚ the company is paying a fine of a foreign subsidiary. The amount is less than 3% of net income‚ making it quantitatively immaterial. The description of the case lists that after the fine is paid‚ business will go back to normal with only slight changes. However‚ this is
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SYNOPSIS ON BUDGETARY CONTROL AT RATIONALE OF THE STUDY According to the J. Betty “system which uses Budgets as means of planning and controlling all aspects of producing and/selling commodities and services” “ Budgetary control is the system of controlling costs which includes the preparation of Budgets ‚ co-coordinating the department and establishing the responsibilities‚ comparing the actual performance with the Budgeted and acting up in the results to achieve
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United Services Automobile Association (USAA) was established in 1922 by a group of 25 Army officers in San Antonio‚ Texas. The Army officers‚ who were unable to obtain insurance due to their “high risk” nature‚ started the company as a means of self-insurance for each other’s vehicles. When the officers founded USAA‚ their mission was to serve those who serve our country hence their motto “Service to the Services.” Membership with USAA is currently open to U.S. military service members: officers
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is the marketing impact of a well-designed service guarantee? A well-designed service guarantee can bring a positive marketing impact. Obviously‚ it can increase current customer’s satisfaction and build a long-term relationship with them. It also can attract new potential customers with a good name in the special field or industry. Evaluate the design of Accellion’s guarantee shown in Exhibit 1. How effective will it be in communicating service excellence to potential and current customers
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