CRM at AIRTEL Assignment #1 GBMP 508-01 2010 Submitted to: JAMES EVERARD Submitted By: Smiley Smiley(810-272-591) 10/13/2010 CUSTOMER RELATIONSHIP MANAGEMENT AT AIRTEL About the Company Airtel comes from Bharti Airtel Limited‚ one of Asia’s leading integrated telecom services providers with operations in India and Sri Lanka. Bharti Airtel since its inception has been at the forefront of technology and has pioneered several innovations in the telecom sector. Airtel is third largest
Premium Customer relationship management Customer service
About the company Sunil Bharti Mittal founded the Bharti Group. Bharti Airtel Limited is a leading Telecommunications Company with operations in 20 countries across Asia and Africa. Headquartered in New Delhi‚ the company ranks amongst the top 5 mobile service providers Globally in terms of subscribers. In India‚ the company’s product offerings include 2G‚ 3G And 4G services‚ fixed line‚ high speed broadband through DSL‚ IPTV‚ DTH‚ enterprise Services including national & international long distance
Premium Bharti Airtel Sunil Mittal Mobile phone
INTRODUCTION TO Lupin Limited Lupin Limited is a transnational pharmaceutical company based in Mumbai. It is the 2nd largest Indian pharma company by market capitalization;the 14th largest generic pharmaceutical company globally and; the 5th largest generic pharmaceutical company in the US by prescription-led market share. It has the distinction of being the fastest growing generic pharmaceutical player in the two largest pharmaceutical markets of the world – the US and Japan; and is the 5th largest
Premium Procurement
in 1920 as a small family business‚ Metcash (Metcash Limited) has grown to become Australia’s leading wholesale distribution and marketing company. Its customers are predominantly independent grocery and liquor stores‚ but also include hardware and automotive part stores‚ which operate under their brand names such as IGA‚ Bottle-O‚ Cellarbrations‚ Mitre 10‚ Autobarn and Auto pro. Metcash employs over 6000 employees in Australia. Metcash Limited is positioned at number 23 out of the top 2000 companies
Premium
short-term obligations. However‚ the ratio should not be too high‚ there may be too many current assets lying idle. This means that these current assets are not efficiently used to generate revenues and profits for the business. Therefore‚ Daisy Limited should have funding. The followings is the sources of funding. Task 1 (a) Review sources of funding available to business industries. Sources can be divide as short-term and long-term
Premium Financial ratio Balance sheet Finance
of causes‚ effects and methods of treatment for mental health diseases and disorders. ¥ Base knowledge of pertinent federal‚ state and local laws‚ codes and regulations. ¥ Immense ability to provide effective and detailed case management ¥ Exceptional ability to keep accurate case records and prepare reports. ¥ Great ability to maintain confidentiality as appropriate. ¥ Extensive experience in customer service. Continual training to improve and develop sales techniques. Committed to business development
Premium Customer service
“Research on Rebranding of Airtel after merging with Zain telecommunication” Submitted to:- Dr. Niharika Gaan Submitted by: Mohd. Rizvan Priya Singh Nishant Bindra Bhojraj Purohit Chankit Parekh Vikash Kumar Declaration We hearby declare that the project entitled “Rebranding of Airtel After merging with Zain Telecommunication” being submitted to Dr. Niharika Gaan. This project is orginal peace of work done by us and it has not been publishe or submitted anywhere else. With
Premium Research Marketing Brand
1. Do you think Bharti should enter the outsourcing agreements outlined by Gupta? What do you see as advantages and disadvantages of such agreements? Bharti is proposing outsourcing that would hand over responsibility for the buildup‚ maintenance‚ and servicing their telecom network to Nokia‚ Siemens‚ and Ericsson. They would also outsource the buildup‚ maintenance‚ and servicing of their core IT infrastructure to IBM. I definitely believe Bharti should enter the outsourcing agreements outlined
Premium Outsourcing Contract Service level agreement
1. Do you think Bharti should enter the outsourcing agreements outlined by Gupta? What do you see as advantages and disadvantages of such agreements? I believe Bharti should enter the outsourcing agreements outlined by Gupta. This kind of Joint-go-to-Market initiative would have Bharti Airtel provide the telecommunications infrastructure and lead sales engagements‚ IBM provide the IT infrastructure and technology management services and Ericsson/Nokia/Siemens (or a combination of them) provide
Premium Bharti Airtel Telecommunication Outsourcing
To Study the Consumer Preference Regarding Airtel and Vodafone (Study of Amritsar City) Project Report Submitted to Dr. IT BUSINESS SCHOOL Affiliated to Punjab Technical University‚ Jalandhar In partial fulfillment of the requirements of MBA Degree (2009-2011) SUPERVISED BY: SUBMITTED BY: Miss. Ujjal Sandhu Hemant kakkar Roll No 94462236760
Premium Mobile phone