Acknowledgement “No project is ever a work of only one person and this one is no exemption”. This project is the product of many hands‚ and countless hours from many people. My thanks go out to all those who helped‚ whether through their comments‚ feedback or suggestions. It gives me immense pleasure to express my deep sense of gratitude to prof. (faculty guide) for his valuable guidance‚ constant supervision and above all his continuous encouragement‚ constant supervision and above all his
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A Study on Customer Satisfaction and Service Gap Analysis with Special Referene to the after Sales Service of Bajaj two wheelers in Jaipuria Institute of Management Noida. Introduction The two wheeler industry is one of the most vibrant industry in the Indian market. According to the figures published by SIAM‚ it holds a domestic market share of 76% (2010-2012) in the automobile sector. Two wheeler sections in India have witnessed one of the more impressive levels of growth vis-à-vis other segments
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Culture ‚ according to the texrt book‚ is defined as the complex whole that includes knowledge‚ belief‚ art‚ law‚ morals‚ customs‚ and any other capabilities and habits acquired by humans as members of society. It sets the framework for individual behavior. It functions by setting loose boundries for individual behavior. These boundries are called norms. Simply put‚ they are rules that prohibit certain behaviors in specific situations. But what happens when someone breaks one of their cultural norms
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CONSUMER BEHAVIOUR: THE ROAD TO EFFECTIVE POLICY-MAKING 1. INTRODUCTION: WHAT IS CONSUMER BEHAVIOUR? Have you ever told yourself that you should make an effort to be more physically active? Have you ever been determined to eat healthier or drink fewer fizzy drinks? Have you vowed to buy only organic or fair trade products? Did you ever promise to yourself that next time you’ll throw your empty soft-drink can into the recycling bin? And do you think about recycling while on holidays or
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Amanda Durell September 26‚ 2014 Consumer Behavior Final Project Target Corporation is a retail store based out of America‚ its headquarters are in Minneapolis‚ Minnesota. Target’s goal began with creating an upscale alternative to Wal Mart‚ while remaining a discount store. They have since become the fourth largest retailer and second largest discount retailer in the United States‚ Wal Mart being the first. Target’s first retail store was opened in 1962‚ in Minnesota. The company has continually
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factors 18 Preference Factors 18 Conclusion 18 Recommendations 19 Questionnaire 20 Bilbiography 23 Executive Summary Research Objectives To keep apace of consumer attitudes towards mobile services and innovations‚ the group conducted a research to better understand the buying preferences of the consumers. The study focused on the following: * Understanding the various factor the influence the buying decision of mobile user. * Determine the type of mobile devices used.
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objectives.” In this report‚ we will discuss about the marketing mix of Colgate’s toothpaste in Malaysia. Colgate Company is a top global maker and marketer of toothpaste and other soap of cleaning products. According to Ion Cook (Chairman‚ president of Colgate‚ 2007)‚ Colgate began in New York City early in the 19th century. Nowadays‚ it is a truly global company serving hundreds of millions of consumers worldwide. McDaniel‚ Lamb and Hair (2007) explain the term of marketing mix as to a unique blend
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COLGATE WORLD OF CARE Colgate is a manufactures of a wide range of toothpastes‚ toothbrushes‚ and mouthwashes. There are many types of Colgate which are Colgate Total‚ Colgate Cavity Protection‚ Colgate Simply White‚ and many others. Colgate is the first international corporation to have obtained the Malaysian Halal Certification for its toothpaste and mouthwash products sold to consumers. Colgate also is a paste or gel dentifrice used with a toothbrush as an accessory to clean and maintain
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Colgate-Palmolive Company (NYSE: CL) is an American diversified multinational corporation focused on the production‚ distribution and provision of household‚ health care and personal products‚ such as soaps‚ detergents‚ and oral hygiene products (including toothpaste and toothbrushes). Under its "Hill’s" brand‚ it is also a manufacturer of veterinary products. The company’s corporate offices are on Park Avenue in Midtown Manhattan‚ New York City. In 1806‚ William Colgate‚ himself a soap and
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Introduction Consumer behaviour is defined as the behaviour that consumers display in seeking‚ purchasing‚ using‚ evaluating and disposing of products and services that they expect will satisfy their personal needs. Consumer behaviour includes how consumers think (their mental decisions) and feel‚ and the physical actions that result from these decisions (the purchase). [7] Abraham Maslow’s "hierarchy of needs" theory identifies the higher-order needs (ego needs and self-actualisation) and lower-order
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