CHAPTER ONE 1.0 INTRODUCTION This chapter discusses the background to the study‚ statement of the problem‚ the objectives‚ and research question‚ significance of the study‚ scope and limitations. 1.1 Background to the study A negotiation is an interactive communication process that takes place whenever we want something from someone else or another person wants something from us. Most of us negotiate with one another frequently. Once we realize this‚ theoretically‚ we have
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Puyricard Fine Chocolate. Puyricard is a premium chocolate-maker. It produces and sells fine handmade chocolates‚ calissons and confectionary through its own retail network (14 stores in France: 12 in Provence‚ 2 in Paris)‚ wholesales and website. It is the French leader for craft chocolate‚ with an annual production of 120 tons of chocolate and a turnover of 6‚9 million euros. The company is family-owned and run by the sons of the founders. It was created 40 years ago and the CEO‚ Tanguy Roelandts
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History of MARUTI SUZUKI It is now a familiar story which hits the headlines with amazing regularity-labour unrest at Maruti Suzuki manesar plant‚ plant forced to shut down and thus incurring massive production loss with each passing day. But what is the root cause of this reoccurring trouble? What started as a minor scuffle over a suspension of a technician‚ took a political and an ugly turn claiming a life of an HR executive and burning down of an office at the plant. Was this a case of politicized
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Case Study - Enterprise Rent-A-Car 1. How has Enterprise Rent-A-Car (ERAC) defined its service differently than that of the typical national car rental company? Basically‚ ERAC focuses on customers’ convenience. In order to support their convenience‚ ERAC has established a lot of its branches over the regions‚ which makes the company offer rental service within 15 minutes. In addition‚ it provides customers shuttle service to bring them at their homes‚ offices‚ or repair shops without fee. So‚
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Case Study of “Beacon Car Rental” Henry was the senior vice president of operations. Tony was the chief marketing officer‚ and they were talking about Beacon’s latest acquisition—VillageCar. But they seemed to have different opinions on it. The most important thing was—could an auto rental company fully integrate its car-sharing start-up without losing customers? A week later Henry went to Tony’s office and set a paper down on his desk; it was an article from the Journal of Consumer Research which
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Topic: Rent-A-Car Case study Course: 501 HUMAN INTERFACES Final Assignment Instructor : Michele Vincenti Student Name : Navanjot Singh Bajwa Class : MBA 501 Table of contents: Abstract…………………………………………………………………………………….3 1. Introduction……………………………………………………………………………4 2. Motivation and approach used by Rent-A-Car………………………………………..6 3. Culture of an organization…………………………………………………………….9 4. Analyzing the Vote System…………………………………………………………..10 5. Effectiveness of Motivational
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demonstrate our ability to lead this project to success. In this case‚ we’ll need to manage our project task after task‚ because it’s a construction project. The order & processes of our actions will be important‚ and that’s on what we need to focus on. Apply the knowledge that we learnt‚ on a group project like this one. -We’ve chosen to build an Audi R8 car. The objective is to look as similar as the model that we have on the packaging. If the car looks the same‚ it’ll show that we’ll have well followed
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A PROJECT REPORT ON “CONSUMER SATISFACTION WITH MARUTI SUZUKI” Submitted in the partial fulfilment for the award of the degree of “BACHELOR OF BUSINESS ADMINISTRATION” SUBMITTED TO : SUBMITTED BY: MR. SHIV ANAND RISHABH SHARMA (Assistant Professor)
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what does customer demands apart from what is provided by the manufacturer. (c) To know whether customers find their vehicle economical in fuel consumption‚ spare parts ‚ maintenance costs‚etc. Research Methodology (a) Collection of data through questionnaires. (b) Sample taken 30 questionnaires.(15 from Maruti owners & 15 from Hyundai owners.) (c) Interpretation of data as per the information provided by the respondents. (d) Giving findings along with suggestions. Limitations of this method
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I. Identification of the major problem The used of faulty electronics ( faulty fuel pump made by supplier Robert Bosch ) to some models of Mercedes Benz which resulted to a great issue of poor quality problem‚ unstoppable increase in labor cost‚ downsizing the workforce resulting to high unemployment rate and the rising international competition among its rival manufacturer. II. Potential Issues to Consider Amidst rising international competition‚ German companies and banks have
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