2222-1700 (Paper) ISSN 2222-2855 (Online) Vol.2‚ No.4‚ 2011 www.iiste.org Role of CRM in Profitability of Service Organizations: A Case of a Leading Telecommunication Company in Bangladesh Mohammad Mizenur Rahaman (Corresponding Author) Assistant Professor Department of Business Administration Shahjalal University of Science and Technology Sylhet -3114‚ Bangladesh E-mail: mizen.ban.sust@gmail.com Alternative E-mail: mizen_397@yahoo.com Cell: +8801716258962‚ +8801818970170 Mohammad Imtiaz Ferdous
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Scotia Airways are a small private airline based in Glasgow/Scotland. Their goals determine the nature of inputs (employees and management’s ability) and outputs (the quality of service) also the interaction of the outer environment i.e. Macro elements such as external customers. Goals indicate a future prediction and the well-being of a business. Objectives on the other hand are specific targets within the general goal obtained are time based. Policies are a mechanism for controlling the behaviour
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United Health Group is one of the leading insurance companies in the nation. Based in Minnetonka‚ Minnesota United Health Group is a large organization with revenue in 2016 of 184.8 billion and employing more than 230‚000 employees. In this paper‚ I will be focusing on the Human Resources department of United Health Group as well as their hiring process. I will also be comparing their hiring process with Aetna‚ s company that is considered another leading competing organization in the insurance industry
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By earning On Business Points you can: make your travel budget go further earn Avios (points) for yourselves if you or your colleagues are members of the Executive Club benefit from a smooth travel experience and attentive service on British Airways‚ or one of our partner airlines. First Class The first thing you notice about First is how BA new cabins create a retreat in the sky. Your seat is surrounded by elegant and practical touches such as: - Unique personal windows‚ incorporating the
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4 Bangladesh* – Dr. Atiur Rahman and Mohammed Abu Eusuf1 B angladesh 2 is one of the most densely populated countries in the world. The poor Bangladeshi economy‚ with a low per capita income and a large population‚ reveals some clue to the abject humanitarian situation in the country. PROFILE Population: GDP (Current US$): 51.9 billion*** Per Capita Income: (Current US$) Recently‚ Bangladesh has introduced a freely floating exchange rate system. Since the abandonment of the
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STRATEGIC MANAGEMENT & POLICY COMM 4005 / SP1 MODULE 3 JETBLUE AIRWAYS: A CADRE OF NEW MANAGERS TAKES CONTROL JETBLUE AIRWAYS Question 1 David Neelman’s original strategic vision was to ‘bring humanity back to air travel’ through combing low fares of a discount airline carrier with the comforts of a small cozy den in people’s homes. David’s strategic vision is a good one‚ but the strategic objectives‚ strategy development‚ and implementation and execution should be modified to
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British Airways Business Report Executive Summary: This report is focused on reviewing the existing strategic plan of British Airways Plc (BA) and proposing a new strategic plan to be implemented over the next five years. BA is the leading global premium airline that has recently singed a joint business agreement with Iberia Airlines forming a new holding company-IAG. However‚ increasing competition due to consolidation and low cost carriers‚ its market share has eroded in the UK
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JetBlue Airways David Slade BUS 630 Ashford University Milan Havel January 28‚ 2012 JetBlue Airways 1.) What is JetBlue’s strategy for success in the marketplace? Does the company rely primarily on a customer intimacy‚ operational excellence‚ or product leadership customer value proposition? What evidence supports your conclusion? JetBlue’s strategy for success in the marketplace can be summed up‚ as “a leading low-fare‚ low-cost passenger airline by offering customers high-quality
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iv. Based on any recent service encounter for an airline of your choosing‚ draw up a flowchart for passenger pre-flight processing (assume the passenger has already purchased a ticket). Can you think of ways to make the process more efficient? More pleasant for the customer? (25 marks) To make sure that the airline service operation is fail-safed‚ efficient and more pleasant for the customers‚ we can apply poka-yokes‚ which is the procedures that prevent mistakes from becoming defects. Firstly
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associated with bilingualism. Divergent thinking is connected to multi-tasking. Why is Lau vs. Nichols important in the history of bilingualism in the United States? A Lau vs. Nichols is important because it stated that simply providing all students access to all materials and resources‚ it is not enough for a school to consider their education equal. In case of Lau and the other Chinese students‚ they couldn’t access the content because they didn’t know English. Lau vs. Nichols is important because it
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