QUESTION- ( 1.1 ) Identify legislations and codes of practice that relate to handling information in health and social care ANSWER In order to answer the question above I am going to explain the meaning of Legislations: Definition of the word Legislations. Noun 1) An officially elected or otherwise selected body of people vested with the responsibility and power to make laws for a political unit‚ such as a state or nation 2) The process of making or enacting laws: it will require legislation
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Carers should also be aware of non-verbal signs of pain and discomfort as the person may not be able to communicate their pain verbally. 2.1 the health and saftey at work act affects working practices of moving and handling because it sets out agreed ways of working and approved manual handling techniques and lifts. It states that the employee has a duty of care to look after their own and others safety at work ‚ saftey factors need to be considered when using equipment such as hoist or stand aid and
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
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Unit 4222-232 1.1 Outline the anatomy and physiology of the human body in relation to the importance of correct moving and positioning of individuals. The anatomy which is the physical structure of the body and the physiology which is the normal functions of the body help us to move our limbs. Muscles work like leavers and this allow the bones at a joint to work like hinges. When moving someone it is important to remember that the muscles can only move the joint as far as the bone will
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Strategic procurement planning and analysis Expectations 3.3 We expect that each public entity will have a thorough understanding of the: type of procurement that it does; value and risk associated with the procurement; and importance of procurement to achieving its overall goals and business strategy. 3.4 A public entity should develop a procurement strategy if procurement is integral to achieving the overall business strategy. 3.5 Where procurement is not integral
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IBM was able to reduce its procurement costs by sending purchase orders‚ receiving invoices and paying suppliers by using the World Wide Web as its transaction processing network. Much of the savings came from eliminating intermediaries—IBM was able to eliminate intermediaries because the Internet allowed IBM to work with multiple tiers of suppliers simultaneously. 2. The speed and ease of using the Internet allowed IBM to form partnerships with small suppliers even though many of these
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GRIEVANCE HANDLING Introduction It is a Universal fact that where ever human beings are involved‚ of certain there will be discontents and dissatisfaction‚ even though it may superbly be best managed organizations. But‚ it does not mean that by thinking so‚ the management can ignore the grievance of the employees. Accumulation of dissatisfaction may result in severe conflicts and litigations‚ hampering the peace and work‚ for which the majority of the human being aspires. Further‚ it is observed
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CHAPTER 5 MATERIALS HANDLING METHODS ______________________________________________________ 1. Introduction Material Handling is the movement‚ storage‚ control and protection of materials‚ goods and products throughout the process of manufacturing‚ distribution‚ consumption and disposal. The focus is on the methods‚ mechanical equipment‚ systems and related controls used to achieve these functions. The material handling industry manufactures and distributes the equipment and services required
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good practice in handling information in health and social care settings Outcome 1 Understand requirements for handling information in health and social care settings identify legislation and codes of practice that relate to handling information in health and social care • data protection act 1998 • freedom of information act 2000 • human rights act 1998 • Caldicott Principles Summarise the main points of legal requirements and codes of practice for handling information in health
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