Service quality is becoming an important part in hotel industry. Thus‚ it is significant to measure and find effectiveness of service quality based on customers’ satisfaction.The paper is a brief analysis of service gap in Sheraton Macao Hotel. According to the questionnaires and investigation‚ we hope to find out the customers’ satisfaction in Sheraton Macao hotel and whether Sheraton Macao Hotel can satisfy her customers. Key words: Sheraton Macao Hotel‚ customers’ satisfaction. 1. Introduction
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Peacock Hotel‚ Inc. v. Shipman (appeal) This appeal was presented to the Florida court by Cordelia Shipman and her husband A. K. Shipman from Miami against the Peacock hotel represented by Coral Peacock and her daughter Cecil A. Peacock from Miami as well. The appeal was from a final decree of foreclosure of the purchase-money mortgage. The Shipmans made a contract with Ms. Peacock‚ an inexperienced in business widow‚ and her daughter‚ a minor‚ for the sale of the Hotel with the premises of the
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Dobrile in Pula CONCEPTS OF SERVICE QUALITY MEASUREMENT IN HOTEL INDUSTRY UDK / UDC: 640.41(658.562) JEL klasifikacija / JEL classification: L83 Stručni rad / Professional paper Primljeno / Received: 31. svibnja 2007. / May 31‚ 2007 Prihvaćeno za tisak / Accepted for publishing: 03. srpnja 2007. / July 03‚ 2007 Summary The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement
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Total Quality Management in Front Office in Hotels: Manish Anand M.M.I.C.T&B.M (Hotel Management) M.M. University Mullana‚ Ambala. INTRODUCTION Total Quality Management can be defined as a tool to look after and improve the effectiveness‚ efficiency and competitiveness of any business enterprise. In hotels TQM consists of commitment of the hotel to the guests using the services in all departments with all employees on each level. Quality consists of a complex term particularly related to
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P 16-3A On December 31‚ 2008‚ Ramey Associates owned the following securities‚ held as a long-term investment. The securities are not held for influence or control of the investee. Common Stock | Shares | Cost | Hurst Co. | 2000 | $60000 | Pine Co. | 5000 | $45000 | Scott Co. | 1500 | $30000 | On December 31‚ 2008‚ the total fair value of the securities was equal to its cost. In 2009‚ the following transactions occurred. July 1 Received $1 per share semiannual cash dividend on Pine Co
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There is a need for quality and safety improvement initiatives within healthcare and many organizations often seek performance improvement initiatives in order to improve clinical outcomes. As well as patient satisfaction levels in addition to reducing any operational costs that may be incurred. However if efforts are not executed properly they can become issues that exhausts the healthcare organizations resources time‚ and money without showcasing any real sustainable improvements. One of the
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Grand Hotel (figure 1.) on November 21st 1980 and resulted in the deaths of 85 guests and hotel staff. Roughly 600 others were injured during the fire and also 35 fire fighters had to seek medical attention during and after the incident. The high-rise MGM Grand hotel building‚ first constructed in the early 1970s. The building consisted of twenty-one stories of guest accommodation situated above a large ground complex which included a casino‚ showrooms‚ and convention facilities. The hotel was relatively
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Based on the Culver’s website and their ‘Our Story’ page‚ Culver’s goes to great lengths to maintain their mission statement. Their mission statement is that “Every guest who chooses Culver’s leaves happy” (Culver’s‚ 2016). One of the ways Culver’s strives to achieve this is how they train their crew members who are also called the True Blue Crew. As a past employee of Culver’s I can attest that one of the main goals of Culver’s is to provide fast‚ friendly service. They train their employees to
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and solicitation of project proposals 8. Ranking proposals and selection of projects A. Managing the portfolio System B. Balancing the portfolio for risks and types of projects 9. Summary 10. Key terms 11. Review questions 12. Case: Hector Gaming Company 13. Case: Film Prioritization Chapter Objectives To identify the significant role projects contribute to the strategic direction of the organization To stress the importance of establishing project priorities and top management support
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Purchase a premier hotel brands internationally: Change to Marriott brand or Maintain brand as an operating subsidiary? Why to rebrand - • Name might not be doing justice to the overall experience. Making such a change is especially important when a hospitality property has lost effectiveness in serving its market. The previous brand might not be providing service so there can be misperception about the Marriott brand • Rebranding might help to reposition the hotel and properly brand it.
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