BSG 302 – Organizational Behavior Repairing Jobs That Fail to Satisfy (Case Study) PURPOSE/OBJECTIVES: To help students become aware of the complexity of human behavior in organizations. To help students deepen their understanding of group dynamics and organizational culture. To help students understand the importance of job satisfaction and incentive systems. To improve the students’ group and teamwork skills. To improve the students’ written and oral presentation skills. PROCESS:
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Case 2 Repairing Jobs That Fail to Satisfy Learning Goals Companies often divide up work as a way to improve efficiency‚ but specialization can lead to negative consequences. DrainFlow is a company that has effectively used specialization to reduce costs relative to its competitors’ costs for years‚ but rising customer complaints suggest the firm’s strong position may be slipping. After reading the case‚ you will suggest some ways it can create more interesting work for employees.
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Q1 Evaluating and rewarding employees for their individual contributions‚ management should modify the traditional‚ individually oriented evaluation and reward system to reflect team performance and focus on hybrid systems that recognize individual members for their exceptional contributions and reward the entire group for positive outcomes. Management should consider group-based appraisals‚ profit sharing‚ gain sharing‚ small-group incentives‚ and other system modifications that will reinforce
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understanding of the Repairing Jobs That fail to Satisfy. The report focuses on how DrainFlow can improve in three areas: job structure‚ incentive structure‚ and hiring practices. The main contents include an introduction to the problems DrainFlow is encountering‚ analyses of the current business‚ and recommendations on how DrainFlow can overcome these issues to foster a long-term competitive advantage. Goal and Recommendations The goal of this proposal is to provide recommendations for a new job structure
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a plumbing maintenance firm in the USA‚ has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company. The report attempts to assist DrainFlow improve in three key areas: job structure and design‚ incentive policies‚ and recruitment practices. It will go further to analyze the causes
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Case study #1 Susana Rocamora Florida National University Dr James Bullen In 1995‚ Katie Rodan and Kathy Fields launched Proactiv® Solution; the first-ever comprehensive three-step system to treat marks and help prevent new ones. Today‚ this product is America ’s bestselling acne and it is trusted by millions of women‚ men and teens. With more than 25 years in private clinical practice
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1. Five elements of leadership that applies to Steve Jobs leading Apple a) Leaders-follower >Effective leader influences follower and their followers influence them. Effective followers share their idea and as a leader‚ they need to listen to others and implement their ideas to be effective. Apple is creating something that they like and what they think the customers will like as well‚ so Apple keep on innovating new products for it’s customers. b) Influence >Influencing is the process of
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Job Title: Customer Service Agent Job Summary: A Customer Service Agent deals with customers mainly by email‚ but occasionally by telephone to handle customer inquires and complaints. The customer service agent obtains all pertinent information from the customer and acts a mediary on behalf of Half.com‚ between the sellers and the buyers to settle all disputes‚ inquiries and complaints. Relationships: The Customer Service Agent will have and maintain working relationships with other Customer
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1. How does job evaluation translate internal alignment policies (loosely coupled verses tight fighting) into practice What does (a) organization strategy and objectives‚ (b) flow of work‚ (c) fairness‚ and (d) motivating people’s behaviors toward organization objectives have to do with job evaluation? a. This bases content on the jobs through skills required for the jobs and their duties and responsibilities associated with eh job. This directly aligns the job with contribution of skills‚ duties
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I was scheduled to job shadow in the operating room at Cary Medical Center in Caribou‚ Maine. The RN that I followed around was Jim Flavin. He has been a nurse for 30 plus years. His knowledge and willingness to show me around the operating room was very beneficial to me and has definitely confirmed that being in the operating room is where I would like to work once I have received my BSN in 2015. Being a nurse in the operating room has always been a dream to me‚ but after job shadowing‚ I am completely
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