The business related topic chosen to discuss is how cruise liners run a hotel at sea. In this text there will be a discussion into one cruise line in particular. This cruise line has a history of 47 years of bringing traditional cruising to New York City‚ it was the first cruise liner to introduce freestyle cruising. This is the largest vessel to homeport in the city. The chosen cruise liner is called the Norwegian Cruise Line. This cruise line has a fleet of 13 ships in total. In this academic research
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1. Introduction Educare Services is a leading regional provider of quality infant and child care services and bilingual kindergarten and preschool education to children two months to six years of age. It is a subsidiary of the MyStar Education Group. Educare Services’ curriculum integrates the best education approaches and methodologies from the West and the values of morality and inter-personal relationships of the East. This is achieved through a team of in-house expertise in curriculum research
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------------------------------------------------- SERVICE QUALITY GAP IN RESTAURANTS IN VARANASI Under the Guidance of Dr. Ashutosh Mohan By:- Prachi Prabha Chauhan(31) Jitendra Singh(19) MBA-IB (2010-2012) INTRODUCTION The restaurant industry is a demanding sector that stresses the provision of high-level customer service and continuous quality improvement. As lifestyles change and dining out becomes more and more commonplace‚ customers desire new flavors‚ comfortable ambience and pleasant
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Summer Hotel Berhad is a public corporation in service industry in term of hospitality provided to local customer and tourisms. It has five years of history where it established in November 2012. Summer Hotel was located in Wangsa Maju‚ Kuala Lumpur. In 2016‚ another hotel was establish in Singapore. The corporation has over 350 employees. The name “Summer” come from the idea of founder that described our country’s weather. Proper manpower planning also called as human resource planning to allocate
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An executive summary for managers and executives can be found at the end of this article Importance-performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA John B. Ford Professor of Marketing and International Business‚ College of Business and Public Administration‚ Old Dominion University‚ Norfolk‚ Virginia‚ USA Mathew Joseph Associate Professor of Marketing‚ School of Business‚ Georgia College
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Pain Questions to ask: Where? When did it start? Quality? Quantity? Duration? Inciting event? Was it present on admission? What did they get for pain already? Did the pain improve with medication? Allergies to pain medications? If headache‚ chest or abdominal pain is present‚ refer to the respective sections for further questions. Rule out: Sudden acuity of worsening pain. Refer to the respective sections for headache‚ chest or abdominal pain. What to order: Depend on which area is hurting
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It was one sunny afternoon in 2011. I was at one of my football games in Excelsior Springs. We had won that game thirty six to twelve. I had two touchdowns and one interception. I had stood the night with a old best friend up in Kansas City because my mom didn’t want me to know what happened that day while I was at my football game at that moment. The next day I had went home with a bad feeling.Then my mom told me that my brother was in a really bad car accident again and lost his life. The first
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Quality Expectation The target market‚ the mothers of the students in the University of Santo Tomas‚ has a very profound quality expectation for a tutorial service. This is due to the reason that a tutorial service is a factor that could uplift the academic performance of a student‚ thus generating higher grades or grades that will suffice as expected. Based from the focus group discussion with the target market‚ in terms of performance‚ the mothers wanted the tutorial service to be effective.
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Winter Park Hotel Donna Shader‚ Manager of the Winter Park Hotel‚ is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present‚ the hotel has five clerks on duty‚ each with a separate waiting line‚ during the peak check-in time of 3:00 P.M. to 5:00 P.M. Observation of arrivals during this time shows that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time).
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Services Marketing Case Study 1. Introduction to JetBlue and the JetBlue experience. How is it related to the overall business strategy? JetBlue was a low cost carrier operating in the US‚ serving a niche segment. It had different offerings for the customer segment it served. Value Proposition in JetBlue context: Simplified Maintenance High Manpower utilization Efficient scheduling – in the New York route Was voted the best airlines in terms of Customer Satisfaction Need
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