REVIEW OF LITERATURE CUSTOMER SATISFACTION Customer Satisfaction‚ a business term‚ is a measure of how products and services supplied by a company meet or surpass customer expectation. It is seen as a key performance indicator within business and is part of the four perspectives of a Balanced Scorecard.In a competitive marketplace where businesses compete for customers‚ customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy.There is
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Chapter 8. CASH MANAGEMENT AND THE TREASURY FUNCTION1 A. THE TREASURY FUNCTION Governments need to ensure both efficient implementation of their budgets and good management of their financial resources. Spending agencies must be provided with the funds needed to implement the budget in a timely manner‚ and the cost of government borrowing must be minimized. Sound management of financial assets and liabilities is also required. Financial management within the government includes various
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Literature Review From the the Encarta encyclopaedia 2010 Water pollution is any chemical‚ physical or biological change in the quality of water that has a harmful effect on any living thing that drinks or uses or lives in it. Dr. Shachin Cartlon (2009) states Water pollution occurs when a body of water is adversely affected due to the addition of large amounts of materials to the water. The sources of water pollution are categorized as being a point source or a non-source point of pollution
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Literature Review LIME Grenada Ltd is a well established company that has been in operation since 1989 on the island of Grenada. Currently‚ LIME Grenada serves a customer base of over 109‚000 residents‚ excluding the large number of visitors to its shores. This company has a significant role to play in bringing the telecommunication services to the nationals of Grenada. They are referred to as the market leader in fixed-line services and broadband services in the state of Grenada. As a result‚ this
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Literature review of Age related constructs on Consumer Decision Making HealthDay News (2013) has reported an interesting research questions about ‘Accumulated knowledge helped seniors outperform young adults when faced with economic choices’ by Randy Dotinga Health day reporter. In the report‚ Ye Li (2013) an assistant professor of management in the University of California‚ Riverside‚ and his new research suggested that: Seniors can be sharper than young adults at making financial decisions
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A review of the literature is an essential part of an academic research project. A review is a careful examination of a body of literature pointing to a good research and writing which is guided by a relevant literature. In view of this‚ this paper discusses the importance of conducting a literature review. Literature review is a written and systematic summary of the research which is conducted on a particular topic. It summarizes the background and context of the research. Literature review analyzes
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Review of Relevant Literature The following related literature and studies are the pillars of our research. These pieces of information are essential to have credible supporting ideas to our research topic. The said documents were taken from different sources and references for instance materials from other colleges and universities‚ other printed documents‚ and the internet. The researchers also gathered some information about other universities’ facilities to enhance our study – “PUP-COC Physical
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Student’s Name Professor’s Name Subject 23 April 2012 Sports Literature Review: Austerely k in his work “Sport and Community Organization in the 21st century” states that‚ The facts concerning the benefits of sports contribution to the sports world is not quite strong because of its non sectarian nature. Studies on sports participation are characteristically based on self-report data from individuals and stakeholders implicated in sport programs. They are likely to have a faith in the value of sports
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ASSESSMENT OF THE EFFECTS OF PERFORMANCE MANAGEMENT PRACTICES ON PROVISION OF FINANCIAL SERVICES BY SAVINGS AND CREDIT COOPERATIVE SOCIETIES: A CASE OF GUSII MWALIMU SACCO‚ KISII CENTRAL DISTRICT‚ KENYA A. Onsase1‚ C. Okioga2‚ D. K. Okwena3 and A. N. Ondieki4 1 Bondo University College‚ Bondo‚ Kenya 2 Kisii University College‚ Kisii‚ Kenya 3 Jomo kenyatta University of Agriculture and Technology‚ Nairobi‚ Kenya 4 Gusii Mwalimu SACCO‚ Kisii‚ Kenya Abstract Gusii Mwalimu SACCO Society
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Abstract The aim of this paper is to assess the impact of effective leadership on customer service. Much research has been completed in the areas of effective leadership‚ effective management and effective customer service‚ individually. However‚ research in the assessment of how effective leadership influences customer satisfaction is difficult to locate. This should be an area well researched as customer satisfaction can be an area of great competitive advantage within most industries. It has
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