ASSIGNMENT OF BUSINESS TO BUSINESS “MICROSOFT CORPORATION – THE DESIGN OF MICROSOFT SUPPORT NETWORK 1.0” BY KUNAL CHAKRABARTI‚ EPGP-03-042 SABYASACHI MAHAPATRA‚ EPGP-03-072 SOURAV MISHRA‚ EPGP-03-237 BACKGROUND: Microsoft Product Support Services (PSS) is the group who answers the phone when you call technical support for help. When you call PSS‚ the tech support representative will ask you how you’re going to pay for the call. Rates vary depending on whether you
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Marriott corporation Group -1 Akasha.J Dhivya Priya.R Gayathri.P.A Sadhana.S Srikumaran.M.A Components of Marriott’s Financial Strategy Growth Objective: Is to become the preferred employer and provider in lodging‚ contract services and restaurants‚ and to be the most profitable company in the industry. 1. Manage rather than own hotel assets: Lowers accounting assets on the books thereby increasing the ROA. Sharing of risk that comes from the properties and provide Marriott to operate with
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1. Read the footnotes carefully. Identify four accounting policy changes and accounting estimates that Harnischfeger made during 1984 and estimate as accurately as possible the effect of these changes on the company’s 1984 reported profits? One accounting change that Harnischfeger made was that they were going to include products purchased from Kobe Steel in their net sales. Before November 1‚ 1983 only the gross margin on Kobe products was included in their net sales. Harnischfeger was also
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technology or its patents are a firm-specific advantage (IBM‚ Hitachi). Or the advantage may inhere in the MNE’s access to very large amounts of capital‚ amounts larger than an ordinary national firm can command (General Motors). Or‚ as in the case of petroleum refining (Royal Dutch Shell) or metal processing (Alcoa)‚ the firm may gain advantage by coordinating
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British Petroleum “BP” Oil Spill On April 20th 2010‚ British Petroleum better known as BP had an extremely destructive impact on the environment and the livelihood of those in Gulf Coast area of Louisiana‚ Mississippi and Florida. BP’s Deep-water Horizon oil rig was located offshore‚ 52 miles off the southeast coast of Venice‚ Louisiana. An explosion on the Deep-water Horizon oil rig caused a massive fire that claimed the lives of eleven BP workers. After 36 hours of burning‚ the Deep-water Horizon
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Application of Capital Structure‚ Costs of Capital for Multiple Division firms Case Analysis: Pioneer Petroleum Corporation (PPC).1 Submitted by: Joseph Donato N. Pangilinan‚ FICD Date Presented: April 12‚ 2012 Introduction: This landmark case seeks to break the risk-reward trade off involved in calculating Capital Cost. The object of the solution must be to minimize project risks while maximizing project opportunities available. We want a rate and a rating system that does not unnecessarily
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Whirlpool Corporation’s Global Strategy We want to be able to take the best capabilities we have and leverage them in all our companies worldwide. David Whitman‚ Whirlpool CEO‚ 1994 Quoted in the Harvard Business Review In 1989‚ Whirlpool Corporation (Whirlpool) embarked on an ambitious global expansion with the objective of becoming the world market leader in home appliances. Beginning with the purchase of a majority stake in an appliance company owned by Philips‚ the Dutch electronics firm
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Case 11-1: Polluter Corp Polluter Corporation is a manufacturing firm in the United States registered with the Securities and Exchange Commission. Polluter Corp. operates three facilities manufacturing various household cleaning products. These products produced are sold to retail customers. The United States government funded their company with emission allowances (EAs). An emission allowance is an authorization to emit a fixed amount of a pollutant. An emissions allowance is sometimes also
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Case Study of McKesson Corporation Description of the company’s performance McKesson Corporation is one of the leading providers of health care products and services. When it comes to analyzing the external environment; the political‚ economic‚ social‚ technological (PEST) analysis shows that the environmental situation is favorable for the company. The environmental factors are giving the company a chance to succeed in its endeavor. In politics there is no direct problem that might affect the
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Xerox Corporation 1. Leadership through Quality was a strategy developed by Xerox as a result of competitors being financially strong‚ technologically advanced and having excellent customer relations. Xerox Corporation through its strategy tries to meet its customer requirements. The strategy is viable as Xerox through this strategy tries ensuring that definition of Quality is meeting the customer requirements all the time. The three major components of LTQ are Employee Involvement that stresses
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