Major Research Project [For the partial fulfillment of requirement towards degree in Master of Business Administration (MBA)‚ 2009-11 of Devi Ahilya Vishva Vidhalay (DAVV)‚ Indore] On “An evaluative study on the factors influencing customer satisfaction in BIG BAZAAR in Indore” Guided By: Submitted By: Mr. Giriraj Godani Hareram chouhan MBA IV Semester
Premium Retailing Department store
Running head: MEASURING CUSTOMER SATISFACTION Measuring Customer Satisfaction James Brown Keller Graduate School of Management Quality Management GM588 Professor Robert Lee Mar 20‚ 2011 Measuring Customer Satisfaction As we move into a huge global business environment we find that the need has become much greater to measure and track customer satisfaction. This measurement is a relatively new concept being adopted throughout the business community. It was stated in the Harvard Business
Premium Questionnaire Customer service Customer
Starbucks case 1. There are numerous factors that paved the way for Starbucks’ success during the early nineties. I believe that one of their strengths was good knowledge of who their potential customers were and how to please them with their profile‚ assortment and services. One also has to take notice of their clear vision of becoming America’s third place‚ this tells me that they’ve had an aggressive vision from the start. And of course they’ve matched this with their strategy‚ from 1992-2002
Premium Coffee Brand
CUSTOMER SATISFACTION SURVEY ON PRODUCT‚ SALES & AFTER SALES-SERVICES OF UNITED DIESEL Objectives : 1. To establish the Overall Customer Satisfaction Index 2. To find out Customer Satisfaction on product 3. To find out Customer Satisfaction on Sales processes 4. To find out Customer Satisfaction on After Sales- Service aspects (Greet the customer “Good Morning Sir” and say “ I am-------- from AC Neilson‚ I understand you are involved in transport business and I am here to take your opinion
Premium Truck Question Diesel engine
THE EFFECTS OF FOOD QUALITY AND CUSTOMER SERVICE IN CUSTOMERS SATISFACTION IN RESTAURANT SETTING I. INTRODUCTION I.1 BACKGROUND OF THE STUDY Basically Filipinos are food lovers. Eating is a necessity for all people. Eating together at home with loved ones or relative has been the tradition of Filipinos as derived from the Filipino culture. But why do people still love to eat out in a restaurant? If people eat out it is usually based on the food offered‚ the ambiance offered and the
Premium Customer service Service Business
being taken up at Department of Management Studies‚ Lovely Professional University‚ Phagwara. I was provided opportunity to undergo training at the Jammu and Kashmir bank at its zonal office JAMMU‚ my field of interest was to study the: “CUSTOMER SATISFACTION TOWARDS JAMMU AND KASHMIR BANK IN JAMMU” This project has been of great help in providing me an insight into the real life working of an organization. It gave me a chance to apply‚ all I had learned to practical situations‚ enhancing my
Premium Customer Customer service Bank
INTRODUCTION Customer satisfaction surveys are important tools for measuring the success or forecasting the future of a product or service. They often predict or explain sales trends‚ and can give clear information on what changes will improve the bottom line. Customer satisfaction is essential to the survival of any business. Its basic aim is to find out whether customers are satisfied? The best way to find out whether customers are satisfied is to ask them. When To Conduct A Customer Satisfaction Survey
Premium Marketing Customer service Customer
LEVELS OF CUSTOMER’S SATISFACTION AT TOOTSIE’S RESTAURANT‚ TAGAYTAY CITY A Thesis Presented to the Faculty of the College of International Tourism and Hospitality Management Lyceum of the Philippines University – Cavite In Partial Fulfillment Of the Requirements for the Degree of Bachelor of Science in International Hospitality Management with specialization in Hotel and Restaurant Administration By: Gerard T. Cadiz Ma. Angelica C. de Guzman Ma. Jenine Alexis T. Ebue Patrick L. Leyson Mark Anthony
Premium Customer service Customer Cavite
understand the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case‚ a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition‚ the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides information related to the expectations and what really happened
Premium Customer service Customer Service
“A STUDY ON CUSTOMER SATISFACTION FOR BSNL MOBILE SYNOPSIS The Telecom industry is one of the leading and fastest growing in the world as communication plays a vital role in the world and especially in India. It acts as a major catalyst for the economic growth. BSNL has good brand awareness among the people. This could be attributed to its long history in the market and continued support from the Government. In today’s competitive world‚ BSNL has to provide excellent services to attain a major
Premium Brand Customer Brand management