Quince Chong Wai-yan Director Corporate Affairs Cathay Pacific Airways Quince Chong joined Cathay Pacific Airways as Manager Corporate Communication in 1998 with a responsibility for the overall communications strategy of the company. She became General Manager Inflight Services in July 2000 to manage the airline’s cabin crew and develop inflight catering and service products. Ms Chong then assumed the position of Director Service Delivery in July 2004 to oversee all aspects of the airline’s
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Cathay Pacific’s Value Chain Operations Cathay Pacific believes that their business is selling experience to the passengers. The emotional bonding with the passengers is the key to building loyalty and one of the major factors that encourage the customers to repurchase the airline products. The biggest difference of Cathay Pacific to its competitors is its people. The employees at Cathay Pacific are the ones who bridge the gap between product development and customer expectation. The passengers
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Introduction We often hear or read about various success stories. But what is success and what criteria should organizations use to identify success? What factors lead to a successful project? The purpose of this article is to define project success criteria‚ clarify their difference with success factors and analyse their importance in project management methodology. One of the vaguest concepts of project management is project success. Since each individual or group of people who are involved in
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UPS Key Success Factors: The deliveries must be on time‚ there should be accuracy by way of deliveries‚ ownership of not only the land based vehicles but also airplanes are important for success. Key success factors include safe deliveries and an excellent reputation. Recently there are key success factors related to information. Accessing the UPS website gives critical information about the whereabouts of the parcel to any customer at a low cost. Information about the merchandise‚ customers and
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Matilda‚ A. and Laliana‚ I.(2012) CRITICAL SUCCESS FACTORS OF PROJECT MANAGEMENT: EMPIRICAL EVIDENCE FROM PROJECTS SUPPORTED BY EU PROGRAMS. This review discusses the work of two authors‚ Matilda and Lalina (2012) a study of Critical success factors of project Management. The argument will be developed through a critical review of Matilda’s and Laliana’s paper followed by discussing its conceptual bases ‚ research methods‚ main findings (outcomes) and finally summarizing overall strengths‚ weaknesses
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PROJECT MANAGEMENT SUCCESS FACTORS FOR SUSTAINABLE HOUSING: A FRAMEWORK Abu Hassan Abu Bakar1‚ Arman Abd Razak‚ Shardy Abdullah and Aidah Awang2 School of Housing‚Building and Planning‚ Universiti Sains Malaysia‚ Pulau Pinang‚ Malaysia 1 abhassan@usm.my and 2aidah0622@yahoo.com ABSTRACT Housing is the critical issue in global urbanization which have a tremendous impact on the environment – both during construction and through out their. As the key element in urban development‚ housing
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Four factors for organizational success Barney (Ben) Woodard DMGT 600 University of Maryland‚ University College November 11‚ 2012 There are numerous ways to achieve organization success. Ask any two business guru their opinions and you will undoubtedly get two unique lists. Successful entrepreneurs covet their secrets of success and business school faculty lecture what the latest texts have written. Defining a check list of do’s and don’ts may seem like a rather easy task‚ but
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focused on globally marketing its brand-name products: mobile and desktop PCs‚ servers and storage‚ LCD monitors and high-definition TVs‚ and handheld/navigational devices. Acer’s unique Channel Business Model is instrumental to the company’s continued success. The model encourages partners and suppliers to collaborate in a winning formula of supply-chain management‚ allowing Acer to provide customers with fresh technologies‚ competitive pricing‚ and quality service. Established in 1976‚ Acer Inc. employs
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What have been the key success factors for Nike? Nike one the top listed shoe company in the current world begun their business in 1962. The company focused on high-quality running shoes designed especially for the athletes. They have been able to establish a huge customer market all over the world through their quality products and strong marketing concepts. The key factor for Nike was that they have been able to create strong brand preferences among the customers. Nike created their brand image
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Brand extension success factors Problem definition and objectives In a highly competitive environment‚ organizations are convinced that the launch of new products in order to stratify the need of consumers can lead to an increase the success of a company. The strategy of launching new products can be successful but it remains some risks. Indeed‚ the launching from 30 to 35 % of new products has failed. Because of some factors like the high level of advertisement costs and the increasing competition
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