2.0 CONTENTS CONSUMER BEHAVIOUR AND PERCEPTION 2.1 WHAT IS CONSUMER BEHAVIOUR? It is necessary to understand consumer behaviour; this is based on the activities leading to the acquisition and use of goods or services‚ including decision-making processes that determine a purchase. In this process the consumer performs actions such as search‚ purchase‚ use and evaluation of products expected to be used to meet their needs (Solomon Michael‚ 2007). The activities‚ processes and social relations
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In the 90s‚ the competitors based their strategy in offering certain products with strong advertising support. This way they encourage consumers to visit the stores and‚ in addition to these products on sale‚ buying the rest of the shopping cart. In 1993 Mercadona begins with its
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CHAPTER 2 Consumer Research LEARNING OBJECTIVES After studying this chapter students should be able to: 1. Compare the differences between customer research and marketing research. 2. Describe the differences between quantitative research and qualitative research. 3. Understand the use of positivist and interpretivist research. 4. Describe the steps in the consumer research process. 5. Explain the difference between primary and secondary research. 6. Discuss the differences between
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CHAPTER- 1 EXECUTIVE SUMMARY Cosmetic products play an essential role in everyone ’s life. They range from make-up‚ skincare and perfumes‚ to personal hygiene such as shampoos and soaps. The cosmetic market is driven by innovation as they constantly add new features to their existing products and it is a highly competitive market where more choice‚ greater efficacy and better results are expected by customers. In the current globalised world where the demographics of Western countries change
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CONSUMER CHOICE 5.0: Introduction In this unit‚ we shall concentrates on a consumer by looking at the behaviour of a consumer in exclusion from both other consumers and producers. Recall that a consumer is one who uses goods and services to satisfy her wants. She is assumed to be rational meaning that he aims at utility maximization; given her income and commodity prices. There are several theories that have been developed to try and explain the behaviour of a consumer. However‚ they can be
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understand the following concepts Consumer Behaviour Theory- Ordinal Approach and Cardinal Approach Total Utility‚ Marginal Utility‚ Relationship between Total Utility and Marginal Utility Law of Diminishing Marginal Utility Utility Analysis and Consumer Equilibrium- One Good Case and Two Goods Case Consumer- Who is a Consumer? Anyone who purchases and consumes any goods and services for the satisfaction of his/her wants is called a consumer. A consumer spends the money available to him for
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R e g u l at o R y & m a R k e t e n v i R o n m e n t R e g u l a t i o n a n d consumeR pRotection in a conveRging enviRonment m Te l e c o m m u n i c a t i o n a r c h D e v e l o p m e n t 2 0 S e c t o r 1 3 Regulation and consumer protection in a converging environment March 2013 This report has been prepared for ITU by Rosalind Stevens under the direction of the BDT Regulatory and Marked Environment division. Please consider
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Introduction This report will focus on the topic of consumers’ perception toward brand. To strengthen the theory‚ there are several brands that are being discussed to illustrate the marketers’ mind in consumer behavior studies. The Body Shop and McDonald’s are the examples that marketers want consumers to perceive a just noticeable difference between their products and competitors’ products. In contrast‚ OGAWA and Cake History are identified that do not want to be perceived such difference from
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The Reason behind purchase Consumer behaviour is the study of how consumers purchase‚ use and dispose of products (Solomon‚ 2011). The Consumer behaviour model is made up of experiences and acquisitions‚ thus self-concept and life style have a major influence on the behaviour of a consumer since internal and external stimuli directly influence consumer behaviour. Observations were carried out in Tesco’s‚ a British plc. that provides a wide variety of products such as groceries clothing and electronic
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Understanding Consumer Behaviour We’ll be implying 3 factors of consumer behaviour. The 3 factors are‚ * Consumer Purchase Decision Process * Consumer Involvement & Problem Solving Variation * Psychological Influence on Consumer Behaviour Consumer Purchase Decision Process The stages in which a consumer passes through in making a decision which product or service to buy is called the purchase decision process. This process consists of 5 stages. They are problem recognition
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