Assignment “Net Promoter Score: a strong indicator of loyalty and growth?” 2 Table of Content Page Introduction…………………………………………………………………………3 1 Main advantages of the NPS……………………………………………...4 1.1 1.2 1.3 2 Simple and understandable – the calculation of the NPS……...4 Simple categorization of the customer groups - …………………. application of the NPS……………………………………………...5 Motivating Change - customer-focused management by NPS...6 Main disadvantages of the NPS ................................
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Rob Markey‚ the authors of The Ultimate Question 2.0‚ we learn that one simple question can gauge if a company is meeting it’s objectives with their customers: “Would you recommend a product or service to your family‚ friends‚ or colleagues”? The Net Promoter Score or NPS‚ which is derived from this question‚ employs three factors for measuring this metric: • Promoters: people who love your company or product and will recommend to others • Passives: people who are ok with your company or product
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The Dark Net‚ by Jamie Bartlett‚ introduces the complex relations between the the virtual world and our everyday lives. The internet provides the ability to construct a virtual identity. The construction of this virtual identity opens new sets of rules that function online. This virtual identify creates tension between “the real world” and the virtual world‚ blurring distinctions between right and wrong. In the virtual world‚ outside factors appear to be eliminated. However‚ similarities between
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1. How much will $1000 deposit in savings account earning a compound annual interest rate of 6% be worth at the end of the following number years? a) 3 years $1‚191 b) 5 years $1‚338 c) 10 years $1‚791 2. If you require a 9% return on your investment which would you prefer? a) $5‚000 today PV = $5‚000 b) $15‚000 five years from today PV = $9‚748.50 c) $1‚000 per year for 15 years PV = $8061 Select option b
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some times attributed to the nature of a project. Capital inv appraisal of new technologies: Problems‚ misconceptions and research directions * Specifically‚ it has been alleged that the traditional appraisal methods of payback‚ discounted net present value (NPV) and internal rate of return (IRR) undervalues the long-term benefits; that traditional financial appraisals assume a far too static view of future industrial activity‚ under-rating the effects and pace of technological change;
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Most likely Bishop and Yates have shown Mahria the following calculations to convince her to stay with MedNet over the Marvel: Purchase Rate Number of sales Contr Monthly Contribution Cost per $contr MedNet 6.00% 30‚960 $150 $4‚644‚000 $0.37 Marvel 2.00% 15‚960 $45 $718‚200 $0.60 Newspaper 12.00% 4‚440 $165 $732‚600 $0.35 According to the table‚ MedNet is almost equal to the newspaper ad in terms of cost per one dollar of contribution. Marvel showed
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Arvind 3 Arvind Pandey is a project manager at AI Saba Construction Company in Muscat. It is a flourishing company with several construction projects in Muscat and a broad. It is known for completing projects on time and with high quantity construction. The company’s Chairman is a rich and highly educated Omani. A German engineer is Arvind’s Vice-President for urban and foreign construction projects. Three months ago‚ AI Saba had submitted a tender for a major construction project in Kuwait
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America culture is made up of foreign cultures. Some say America is a "big melting pot." All foreign cultures melted in this "big melting pot‚" and created this unique culture. However‚ these foreign cultures‚ the people in fact‚ need time to melt and dissolve. Ironically‚ there are people who do not even melt at all. People who live in China Town‚ for example‚ never have to speak a single English word‚ and they live just fine. On the other hand‚ some foreigners have to interact with others who speak
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Net Neutrality In addition‚ those who challenge net neutrality must fight the issue of the American citizen’s right of privacy. By giving all the control to the ISPs they will obtain the right to basically spy on our every move on the internet. This would be violating the Fourth Amendment‚ which states “The right of the people to be secure in their persons‚ houses‚ papers‚ and effects‚ against unreasonable searches and seizures‚ shall not be violated‚ and no warrants shall issue‚ but upon probable
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Specification sheet Diesel generator set NT855 series engine 320 kVA–440 kVA 50 Hz 320 kW–400 kW 60 Hz Description This Cummins® Power Generation commercial generator set is a fully integrated power generation system‚ providing optimum performance‚ reliability‚ and versatility for stationary standby‚ prime power‚ and continuous duty applications. Cooling system – Standard integral setmounted radiator system‚ designed and tested for rated ambient temperatures‚ simplifies facility design requirements
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