gross profit on net sales ratio for 2010 is equal to about 20% like its main competitor‚ Staples‚ except that Amazon sales are three times superior to Staples sales. In fact‚ for 5 years‚ our average growth in sales has been 34% against 25% for the industry. This higher progression is due to investments in all aspects of the customer experience‚ including: lowering prices‚ improving availability‚ offering faster delivery and increasing product categories.
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STUDY OF BPO INDUSTRY WITH REFERENCE TO EMPLOYEE ATTRITION AND RETENTION” Introduction The study deals with attrition issue in BPO‚ the reasons of attrition and retention strategies for the same. Experts point out that continued high growth in an industry can be an issue because it strains systems and governance processes that needs time to mature and to be institutionalized. The IT enabled services (ITES) and Business Process Outsourcing (BPO) constitute the fastest growing industry in India
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Chapter 1 Introduction Marketing for Hospitality and Tourism ©2006 Pearson Education‚ Inc. Upper Saddle River‚ NJ 07458 Marketing for Hospitality and Tourism‚ 4th edition Kotler‚ Bowen‚ and Makens “Marketing is so basic that it cannot be considered a separate function. It is the whole of business seen from the point of view of its final result‚ that is‚ from the customers point of view…Business success is not determined by the producer‚ but by the customer.” -Peter Drucker ©2006 Pearson Education
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Hospitality Business Development Essay Matriculation no. 40071909 Module no. – TMS09801 Date – 30.03.2012 Paper ID- 15870080 Word count-1387 “ Knowing your customers – actual and potential – and your competitors is essential to the development of strong businesses” (Hassanien‚ Dale & Clarke‚ 2010‚ p.84). Evaluate this point of view within the context
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CHAPTER-I INTRODUCTION 1.1 DEFINITION‚ MEANING‚ AND CONCEPT DEFINITION: Employee Retention involves taking measures to encourage employees to remain in the organization for the maximum period of time. Employee retention is a systematic effort by employers to create & foster an environment that encourages current employees to remain employed by having policies &practices in place that address their diverse needs. Retention is the process for members or volunteers remain active with
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Culture‚ Hospitality and Tourism The word “culture” cannot be defined with a precise and singular definition. In fact‚ Raymond Williams‚ a leading cultural theorist‚ pointed out “Culture is one of the two or three most complicated words in the English language” (Williams 1983:87). There are more than one hundred definitions of culture depending upon the various academic disciplines‚ ranging from literacy studies to anthropology and sociology. Different scholars have different views about what
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EMPLOYEE’S JOB SATISFACTION IN HOTEL INDUSTRY CHAPTER 1: INTRODUCTION 1.0 INTRODUCTION This research is focusing on examine the factors that influence employee satisfaction in hotel industry. Employee satisfaction is one of the vital elements for a hotel to be success in future‚ it would help to gain the competitive advantages among competitors. The purpose of chapter one is to investigate the various factors that can affect employee satisfaction in hotel industry. Those factors that we will
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Management research in the hospitality and tourism industry Xu Cheng University of Nevada‚ Las Vegas Follow this and additional works at: http://digitalscholarship.unlv.edu/thesesdissertations Part of the Business Administration‚ Management‚ and Operations Commons‚ Hospitality Administration and Management Commons‚ and the Recreation‚ Parks and Tourism Administration Commons Repository Citation Cheng‚ Xu‚ "Management research in the hospitality and tourism industry" (2010). UNLV Theses/Dissertations/Professional
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job is essential for an employer. But retention is even more important than hiring. The employees are valuable assets to the organization so it is the responsibility for the organization to develop the strategies in order to retain the employees. Employee attrition may be due to various factors such as lack of growth opportunities‚ dissatisfaction with the working environment‚ lower payees... As soon as they feel dissatisfied with the current employer or the job‚ theyswitch over to the next job‚
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approach to employee benefits and compensation‚ employee records and personnel policies. Usually small businesses (for-profit or nonprofit) have to carry out these activities themselves because they can’t yet afford part- or full-time help. However‚ they should always ensure that employees have -- and are aware of -- personnel policies which conform to current regulations. These policies are often in the form of employee manuals‚ which all employees have. Employee Retention Effective employee retention
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