EMPLOYEE RELATIONS Employee relations in hotels and catering is about the management of employment and work relationships between managers and workers and‚ sometimes‚ customers. The employee relations can be briefly divided in some “factors” i.e.: Unionisation Structure Culture Collective bargaining Negotiation Consultation Conflict Management Empowerment Grievance & disciplinary 1.1. Unionisation All employees‚ in every kind of business‚ are united by “unionisations”‚ which are employees’ organisations
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Employee Training and Career Development Paper Gretchen Baker HRM 300 August 4‚ 2012 Dr. Tim Lolatte Employee Training and Career Development Paper Training and development programs help increase both employee morale and performance. Offering training programs that are relevant to the job will send a message to your staff that professional development is a priority within the organization. Training employees so they can improve their skill set or learn new technologies will increase their
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job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with a less absenteeism‚ low turnover rates; ultimately
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Employee Engagement: What Do We Really Know? What Do We Need to Know to Take Action? A Collection of White Papers • • • • • • Employee Engagement: I WANT IT‚ what is it? Employee Engagement and Fairness in the Workplace Old Wine in New Bottles? Engagement and the Bottom Line Employee Engagement and Change Management Communicating for Engagement “Seeing Clearly”: Employee Engagement and Line of Sight This research was conducted in preparation for the CAHRS Spring Sponsor Meeting May 22 -
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that are appealing to different generations. Just like there is no generalized form‚ the costs to the employer varies from industry to industry and especially when considering private versus public sectors. Benefits are essential to gaining and retaining employees and to properly weigh benefits against one another it helps to find the cost relative to what is made by the employee hourly. Baby Boomers‚ who were born anywhere from 1946-1964‚ have a different preference in what they would like to
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factors to attract talented employees. Why employee retention? Hiring an employee is only a first step. Building awareness of the importance of the employee retention is essential. The costs associated with employee turnover can include lost customers and businesses as well as damaged morale (The Wall Street Journal). In addition‚ there are costs incurred in screening verifying credentials and references‚ interviewing‚ hiring and training a new employee (Mythri‚ 2006). ‘Fitz-enz (1997)
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Anyone can simply get on a computer and buy a ticket for the next day to go anywhere in the world he or she wants. Travel has never been faster or more convenient as it is today‚ and that convenience is what leads to tourism. Tourism is the largest industry in the world when all of its subgroups are combined; it is difficult to come up with one definition for tourism‚ but it can be looked at as: The commercial organization and operation of vacations and visits to places of interest‚ or as listed by
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Employee Engagement In an organization‚ employee engagement is necessary for a successful business. It is important that employees are happy with their positions and this is usually determined on how they are led by their superiors. This paper will discuss what employee engagement is the reasons why low employee commitment exists‚ ways to involve employees‚ types of employee engagements‚ and lastly‚ a model that will help one realize the importance of understanding how a happy staff of people
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leave Absence Rate = + unauthorized leave -------------------------------------------------------------------- X 100 Man shifts actually worked EMPLOYEE ABSENTEEISM 1 According to the view of K. Aswathappa‚ Absenteeism costs money to the organization besides reflecting employee dissatisfaction with the company. Absenteeism is unavoidable when the employee himself or herself falls sick‚ His or her dependents at home suddenly become unwell or there is an accident inside the plant. Unavoidable absenteeism
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HOSPITALITY STUDY NOTES Working in a socially diverse environment: * Hospitality means the friendly welcoming and entertainment of guests when you work in the hospitality industry‚ you are a representative of the organisation‚ and of the country. * Overseas visitors form their impression of a country by the way there are treated during their travel in their accommodation and the restaurants and cafes they visit. * You need to be able to convey the warmth and friendliness of welcome and
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