- 9 2.2 What is Customer Service 9 - 10 2.3 What does customer care really mean 10 - 15 2.4 Why Service excellence is important 15 - 17 2.5 Who really deliverers Customer Service 17 2.6 Why trust is important 17 - 18 2.7 Why do we measure customer satisfaction 18 2.8 Supermarkets and the customer service within the supermarkets 18 - 21 2.9 Tesco’s strategy to motivate their employees to offer excellent Customer service to their customers 22 2.10 Tips for
Premium Maslow's hierarchy of needs Tesco Customer service
Kenny and Norton Bell founded TEAM FUN!‚ a sporting goods and equipment store and manufacturer‚ 10 years ago. Kenny and Norton had always been sports enthusiasts. As stellar athletes through high school and college‚ these twin brothers knew they wanted to open a business that catered to the leisure sporting industry. Shortly after graduating from college‚ they presented to a bank the business plan they had developed as part of their small-business entrepreneurial course. They were given a loan
Premium Human resource management Human resources Strategic management
Groups and Teams All for One and One for All Alexander Dumas in his book The Three Musketeers wrote (1844) “All for One and One for All”. This philosophy is what high performance teams are all about. Is it better to belong to a group or a team? Groups or teams can evolve into high performing‚ extremely effective‚ useful tools in any organization if developed and managed correctly. Working as a Team What is the importance of working together in groups and teams? A team or group
Premium
The impact of customer relationship management on the financial performance of an organization 1 Chapter 1-Introduction The impact of customer relationship management on the financial performance of an organization 2 1.1 Introduction This chapter provides an overview of the dissertation in brief. Background of the study and rationale of the study are discussed in the first half. Then this chapter goes on to explain six research objectives and two research questions. Finally structure of
Premium Customer relationship management Customer service
INTRODUCTION Teamwork is the concept of people working together as a TEAM to achieve the underlying objectives of the organization. The TEAM must have a clear vision of each of these short-term milestone goals as well as their impact on the long-term business goals of the organization. In many organizations today people working by themselves in achieving the overall objectives of the organization cannot accomplish certain goals and usually require people to work together with others due to its
Premium Team Decision making Teamwork
Objectives of the Study‚ Research questions 2. Design‚ Validate and testing for reliability of measuring instruments 3. Field work and data collection 4. Data management‚ editing‚ coding‚ and input data 5. Data analysis and writing final report Appendix 2: Sample of Initial Interview Questions For Supervisor of Mesra Shop Petronas Service Station Mukim Gali INTERVIEW QUESTION JUSTIFICATION DATE What is the
Premium Audit Internal control Auditing
2014 POFT: 1370 Professor: Caldwell Christopher Chapter 4 Questions 1. What role do values play in making ethical decision? Answer: honesty‚ don’t deceive‚ cheat‚ or steal. Consider how you feel when someone lies to you. Being honest not only means telling the truth‚ but also giving the relevant information. Fairness being fair means acting without prejudice or favoritism. Be fair in your dealings with coworkers‚ customers‚ and supervisors. Listen to others. Respect others. Respect cultural
Premium Ethics Virtue Respect
Hyundai Motor Company Question 1: HMC’s problems and strategy Introduction: During 1980s and 1990s‚ Hyundai group had been affected by several factors whether internally or externally which had a huge influence on its market position and brand image‚ in particular its U.S subsidiary‚ Hyundai Motor America (HMA). This report will focus on these factors particularly in US and the strategies that help Hyundai to overcome these problems with my point of view regarding whether these strategies
Premium Automotive industry Globalization Automobile
ARC VIEW JUNE 16‚ 2011 Defiance - Epicor Collaboration in India By Rajabahadur V. Arcot and Sharada Prahladrao Summary India‚ with a growing economy and an expanding manufacturing industry‚ offers excellent growth opportunities for ERP solution providers‚ especially those with offerings that address the requirements This partnership aims to bring together Defiance’s strengths in enterprise technology services and Epicor’s strengths in enterprise resource planning (ERP) solutions to capture
Premium Enterprise resource planning Manufacturing Industry
1 Responsibilities of a team leader Four responsibilities of a team leader in our organization: 1. Food alert files (Health and Safety‚ Food and Safety). First of all‚ to make sure that all work environment is safe for employees and customers. Second‚ to check if all departments are providing good Food alert standards set by government at work place. As well‚ to make sure that all legally required documents would be up to date. 2. Communication. All team leaders constantly need to
Premium 2009 singles