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    Customer Service

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    HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system

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    Types of Teams

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    Types of Teams: Four types of teams can be identified in organizations today: (1) workteams‚ (2) parallel teams‚ (3) project teams‚ and (4) management teams. Work Teams : Work teams are continuing work units responsible for producing goods or providing services. Their membership is typically stable‚ usually full-time‚ and well-defined (Cohen‚ 1991). Work teams are found both in manufacturing and service settings; example include mining crews‚ apparel manufacturing teams and audit teams. Traditionally

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    TYPES OF TEAMS

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    Types of teams in the workplace YEMURAI MUSHANGWE 7 Teams • • • • • • • Work teams Problem solving teams Self managed teams Cross-functional teams Virtual teams Quality circles Task force Work Teams • Permanent • Have specific skills to perform day to day tasks Example Problem Solving Teams • Temporary • Come together in order to solve a specific problem. • Usually disband once problem has been solved Example • Toyota • Student projects Self Managed TeamsTeam members have decision making

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    Teams and Groups

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    Teams & Groups A Team • A group whose members have complementary skills‚ are committed to a common purpose‚ and hold themselves mutually accountable. Stages of Team Development (Tuckman’s Model of Team Formation) 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning Forming Feelings of... – Excitement – Suspicion – Optimism – Fear – Anxiety – Anticipation Storming • • • • • Resistance Uncertainty Impatience Hostility Discomfort Norming • • • • Safety and

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    Customer Satisfaction

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    PREVALENCE AND ASSOCIATED FACTORS FOR HIV AND TUBERCULOSIS CO INFECTION‚ DESSIE REFERRAL HOSPITAL & HEALTH CENTER‚ Getachew G/mariam‚ MSc‚ college of Dessie health sciences‚ Dessie‚ Fikre Enqusilasie ‚ PhD‚ school of public heath‚ Addis Ababa University‚ Addis Ababa‚ Ethiopia. Abstract Background: tuberculosis is the most serious opportunistic infection for people infected with HIV in developing countries. A majority of co infected cases are in sub Saharan Africa‚ where up

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    virtual team

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    Introduction and Thesis Nowadays‚ virtual techniques have become more and more popular. In the article I have chosen‚ the author believes that members of successful virtual collaboration teams (VCTs) need strong interpersonal and collaboration skills‚ which include establishing trust‚ embracing diversity‚ knowledge sharing and so on (Roy‚ 2012). In addition‚ compared to traditional face-to-face collaboration‚ this article also illustrates the advantages and disadvantages of VCTs. After reading

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    Relevance of Team

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    Relevance of Teams Soc/110 Oct-29‚ 2012 Amy Eggert Relevance of Teams “Individual achievement was once the hallmark of personal success; today‚ success often depends on your ability to work in groups” (Engleberg‚ 2010). Teams are more important today than ever before. The evolution of computers has paved the way for a mass-transit of information. New technologies have improved the methods of information sharing and team collaboration. I have been in the workforce since 1995. I have

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    The team, that wasn't

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    The Team That Wasn’t. Authors: Wetlaufer‚ Suzy Source: Harvard Business Review; Nov/Dec94‚ Vol. 72 Issue 6‚ p22-26‚ 5p‚ 9 Color Photographs Document Type: Case Study Subject Terms: *CASE studies *TEAMS in the workplace *STRATEGIC planning *INTERPERSONAL relations *ORGANIZATIONAL structure *CORPORATE culture *GLASS industry *INDUSTRIAL management *PROBLEM employees INTERPERSONAL conflict NAICS/Industry Codes: NAICS/Industry Codes 327212 Other Pressed and Blown Glass and Glassware

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    Team Building: The Dynamics of a Successful Team Lynnecia Johnson GEN/300 Precious Dennis April 17‚ 2006 University of Phoenix The Dynamics of a Successful Team Understanding the dynamics of a successful team will assist team members in comprehending their individual roles. A few aspects of team building include: leadership; communication; roles and responsibilities; behaviors and ethics; and collaboration. Throughout this paper‚ we will discuss each individual aspect of team building. Leadership

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    Global Warming

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    GLOBAL WARMING What Is Global Warming? Global warming is the warming of the earth through carbon dioxide (CO2) being pumped into the atmosphere from tailpipes and smokestacks. Then the gases trap heat like the glass in a greenhouse. This is where the term the “greenhouse effect” came from. What’s Happening Scientists say that the barrier insulating the continental ice caps is melting. “The impacts of warming temperatures in Antarctica

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