Relationships among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company
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The preliminary issue in the question is fast food restaurant is vicariously liable for the Cathy’s negligence. Since the concerns about the law of tort‚ the following analysis will focus on the possible tortuous liability instead of the potential breach of the contractual obligation and the criminal acts. In principle of vicarious liability‚ to make an employer liable for a wrong committed by an employee‚ the plaintiff must establish that: 1. defendant is an employee ( as opposed to an independent
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As mentioned by Vinson‚ the entries she was asked to complete is out of logic while the CFO still insisted to do so 4. Who are the relevant stakeholders? What are their interests in relation to the situation? WorldCom management leaders‚ ie) CFA – this group of people intend to reserves company’s accounting entries in order to make a better look of the company’s revenue as well as decrease the line-cost. Andersen partners that responsible for the WorldCom account‚ evidence such as the company
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MY SISTER Elder brothers or sisters are a great inspiration to their younger brothers and sisters‚ and that is what my elder sister Mona is to me. I have one younger brother Shekhar‚ and one elder sister Mona. We all live together with my parents and grandma. Both of my parents work all week‚ so my elder sister takes care of us. I always look up to her as an ideal‚ and I know whenever I will need her she will be there for me. She is my inspiration‚ my sister‚ and my best friend. I love her and admire
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CHAPTER 14 INTEREST RATE AND CURRENCY SWAPS SUGGESTED ANSWERS AND SOLUTIONS TO END-OF-CHAPTER QUESTIONS AND PROBLEMS QUESTIONS 1. Describe the difference between a swap broker and a swap dealer. Answer: A swap broker arranges a swap between two counterparties for a fee without taking a risk position in the swap. A swap dealer is a market maker of swaps and assumes a risk position in matching opposite sides of a swap and in assuring that each counterparty fulfills its contractual obligation
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BURKINA FASO Burkina Faso has one of the lowest GDP per capita figures in the world: $1‚200. Agriculture represents 32% of its gross domestic product and occupies 80% of the working population. It consists mostly of livestock but also‚ especially in the south and southwest‚ of growing sorghum‚ pearl millet‚ maize (corn)‚peanuts‚ rice and cotton. A large part of the economic activity of the country is funded by international aid. Remittances used to be an important source of income to Burkina
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York University Faculty of Liberal Arts and Professional Studies School of Administrative Studies AP/ADMS 3530 3.00 Finance Summer 2013 Course Outline - Preliminary Instructors and Class Hours Dayna Patterson dpatters@yorku.ca Sam Alagurajah salagura@yorku.ca Muz Parkhani parkhani@yorku.ca Lois King loisking@yorku.ca Section A‚ Tues. 11:30am-2:30pm SLH E Section B‚ Thur. 4 - 7pm‚ SLH E Section C‚ Wed. 7 – 10pm‚ TEL 0010 Section D‚ Internet Course Description This course introduces
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Canada Research Published by Raymond James Ltd January 16‚ 2012 Loblaw Companies Ltd. L-TSX Company Report - Initiation of Coverage Kenric S. Tyghe MBA | 416.777.7188 | kenric.tyghe@raymondjames.ca Sara Kohbodi CFA (Associate) | 416.777.4916 | sara.kohbodi@raymondjames.ca Rating & Target Consumer Products & Retail Loblaw’s Loyalty Target(s) Event We are initiating coverage of Loblaw Companies (L-TSX) with an Outperform rating and a $44.00 target price. Action We recommend
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Securitization; For Funding & Risk Sharing Dinesh Warusavitharana‚ CFA What is securitization ? Securitization is the pooling of cash flows and the issuance of securities backed by underlying assets. The repayment of securities is solely dependent on the performance of the assets Securitization de-links the credit risk of the issuer from the securitization transaction Basic Model of Securitization Borrowers (Obligors) Receivables Originator (Bank/FI) Loan Cash Liquidity Support
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hardest with the accusations of Communism. Many of the actors and writers either moved to Europe or Mexico to avoid being put jail. As a result of the accusations‚ a group of Hollywood liberals established the "Committee for the First Amendment". The CFA went to Washington to support their Hollywood but in the end denied all involvement with them because they felt they were being used. Many people in Hollywood had lost their jobs because of the
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