Management – Total Quality Management (TQM) Management: A Practical Introduction - Fourth Edition; Brian K. Williams‚ Angelo Kinincki‚ McGraw-Hill Irwin; 2009 1.0 Management – Total Quality Management Quality means a product or service free of deficiencies‚ or the characteristic of a product or services that satisfy customer needs. Total quality management (TQM) is defined as a comprehensive approach – led by top management and supported throughout the organization – dedicated to continuous
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TOTAL QUALITY MANAGEMENT OBJECTIVES The key objective of this course is to acquaint the students with the conceptualization of Total Quality (TQ) from design assurance to processes’ assurance to service assurance. Additional objective is to give focus on Quality Management Systems (QMS) like 1SO-9001 and environment and safety systems (ISO-14001 and ISO 18001).The course would also aim to closely link management
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GM 591 Final A_ Keerthi Kadam Question 1: Four basic functions of management: Planning- to set directions Organizing- to assemble resources and systems Leading- to create workforce enthusiasm Controlling- to ensure desired results Question 3: Emotional Intelligence is the ability to understand oneself and manage relationships effectively. Four competencies: Self awareness: ability to understand your own moods and emotions Self-regulation: ability to think before acting and to control disruptive
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Summary of tools and techniques It helps to organize tools and techniques into a systematic summary if possible. A useful list that organizes quality tools is on the website www.pmiwestchester.org. Collecting Understanding Understanding Analyzing Solving Data Data Processes Processes Problems ________ ___________ ___________ ________ ___________
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The pursuit of excellence 1) Socrates did not write "Apology". Socrates did not actually write anything‚ It was his friend Plato that wrote and documented Socrates’s speeches and dialogs. The "Apology" supposes to be an accurate account by Plato of Socrates’s trial before the Athenian jury in 399BCE. The trial began with the prosecutors presenting their case against Socrates before the Athenian jury. In this trial Meletus‚ the prosecutor‚ argued that Socrates was guilty of corrupting the youth
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Pharmaceutical Quality Management Part 2 Pfizer Vision‚ Mission‚ and Core Values Pfizer Inc. was established over a century ago in 1849. Just like the other pharmaceutical companies being established around that time‚ Pfizer started out as a chemical company to counteract the times health issues such as intestinal worms and hygienic complications during the civil war which haunted the earlier part of the nineteenth century. Since then Pfizer has risen to be ranked second on the list of top fifty
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Robert W. Strayer Ways of the World: A Brief Global History with Sources Second Edition Chapter 15 Cultural Transformations: Religion and Science‚ 1450–1750 Copyright © 2013 by Bedford/St. Martin’s The Globalization of Christianity A. Western Christendom Fragmented: The Protestant Reformation 1. Martin Luther: German priest who combined widespread criticism of Roman Catholic hierarchy and corruption with a theological message that faith—not works‚ acts‚ or rituals—was the path to salvation.
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Exam 2 Study Guide w/ Chapters 15‚ 16‚ 17 1) Innate Immunity (p.446): A defenses against pathogens that is present at birth. Two major lines of defense; 1. Physical : Skin (epidermis + dermis) and mucous membranes 2. Internal: Cell and chemicals that inactivate or kill invaders Adaptive immunity (p.446): The body’s ability to recognize and defend itself against distinct invaders and their products. 2) Five attributes of adaptive immunity (p.471) 1. Specificity: When the immune response acts
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CORPORATE EXCELLENCE. WS 12/13 –RESEARCH PROJECT WORK STUDENT ID :WS/MBA/12/13/0189 2012 LAETICIA 11/30/2012 Part A Leadership Definition of excellence Corporate excellence is often described as the outstanding practices in managing the organization and achieving results‚ all based on a set of fundamental concepts and values. The essence is to be better and have a competitive advantage over others in the industry. In such doing an organization needs to have a clear vision of what they are aiming
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MAJOR CHALLENGES OF ORGANIZATIONAL MANAGEMENT There are a number of differences between FMC ’s Aberdeen and Green River‚ the two facilities of discussion. One may assume‚ therefore‚ that managerial styles‚ business practices‚ and other aspects of business and the employees involved‚ would be very different from one another. On the other hand‚ it is quite possible to use very similar styles of doing business and managing a company‚ despite differences in the company‚ as a good style of managing
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