OF BPO 1 2. BPO TERMINOLOGY 11 3. ORGANIZATION STRUCTURE OF BPO INDUSTRY 14 4. RATIO OF MANPOWER IN BPO INDUSTRIES 15 5. COMPETENCIES REQUIRED FOR DIFFERENT DEPARTMENT 24 6. CAREER PLANNING / GROWTH OF BPO 25 7. PERFORMANCE MANAGEMENT SYSTEM OF BPO 34 8. SUCCESSION PLANNING OF BPO INDUSTRY 46 9. REWARDS AND RECOGNITION IN BPO INDUSTRY 50 10. CHALLENGES FOR HR IN BPO INDUSTRY 64 11. CONCLUSION 74 1. OVER VIEW OF BPO The concept of outsourcing
Premium Business process outsourcing Outsourcing
............................................................................. 2 Introduction.................................................................................................................................................. 3 SWOT Analysis........................................................................................................................................... 4 Strengths ..............................................................................................
Premium Sri Lanka Marketing Confectionery
Barriers To Succes Introduction : Success is available each and every one of which is accessible to everyone requirement to know how to succeed and clear out of our roads every reason not to succeed‚ and all that hinders the progress in achieving the goals and make dreams a reality. Everyone knows that there is a break between man and success make up the called secret Barriers‚ and named in secret it is not achieved do not appear to humans but they are disguised behind some of the problems plaguing
Premium Human Success Deception
Reducing barriers whether be in general conversation or other mediums (e.g. emails‚ memos‚ or phone calls) is the responsibility of both the sender and receiver of the message. Techniques to improve communication and overcome barriers on the sender’s end would include being aware of barriers such as noise or distractions‚ be empathetic to the receiver‚ pay careful attention to nonverbal cues‚ and confirm understanding of the message they are sending (Baack‚ 2012). Baack (2012) also pointed out
Premium Communication Nonverbal communication
ability to control and dominate‚ to build and maintain. Communications is a big thing in America. It is said to be our most vital and largest industry. We are awed by man’s methods of communication. We find them complete in oral‚ written or visualized form. In spite of this‚ communication is a big problem in our lives. Because of human nature‚ certain barriers exist making the communication process either ineffective or impossible. At times we just do not get through to people. This often results in
Free Communication Writing
highlights that young carers can face many barriers to their learning‚ both at school and at home. Psychological or emotional barriers‚ financial constraints‚ systemic barriers and societal barriers are some of the barriers that inhibit learning and they manifest in different situations. Anything that may stand in the way or prevent the learner to fully participate and learn effectively can thus be seen as a barrier to learning. It is important to remember that barriers do not necessarily exist all the time
Premium Learning Psychology Educational psychology
Question # 1: Explain the psychological‚ Semantic & Physical barriers to Communication? Answer: Communication is a complete process and it requires all the possibilities that the loop between and sender and receiver flows freely. Flows freely means that the message that is encodes by sender and is un intrepidly transferred to the receiver and the similarly the relevant response from the receiver get back to the sender with no interference. Even one work hard to convey a proper message with all
Premium Communication Denotation Connotation
1.0 Introduction Good morning ladies and gentleman‚ today I would like to talk about communication barriers and suggestion to overcome these barriers. Communication is neither transmission of message nor message itself. It is the mutual exchange of understanding‚ originating with the receiver. Communication needs to be effectives in business and is essence of management. Effective communication is crucial at every level of an organization. However‚ the ability to communicate effectively does not
Premium Communication
The Himalaya Company- Introducing our Animal Healthcare line in Vietnam Market study and entry strategy: The Himalaya Drug Company has been in the market of phtyo-pharmaceuticals for animal healthcare for quite a few years now. As compared to most other organizations which are in the chemical products segment‚ Himalaya’s products are created completely from natural products. They manufacture and export drugs for livestock‚ Poultry‚ Aquaculture‚ and domestic pets. As of today‚ the organization is
Premium Marketing Supply chain management Supply chain
In the article of "Napier No More Words-Barefoot Fireflies 2005"‚ the author’s main point is about two famous dramas related to World War II. The story setting is taking place at WW II‚ where feelings and sorrow sentimental are express from characters. As well as personal experience of going through suffering and massive destruction. The author of this article point out the intention of these films‚ although it’s shows powerful scene where one can sense and be touched upon it. The real Intention
Premium World War II United States Atomic bombings of Hiroshima and Nagasaki