MODELING CUSTOMER RELATIONSHIPS AS MARKOV CHAINS Phillip E. Pfeifer Robert L. Carraway f INTRODUCTION The lifetime value of a customer is an important and useful concept in interactive marketing. Courtheaux (1986) illustrates its usefulness for a number of managerial problems—the most obvious if not the most important being the budgeting of marketing expenditures for customer acquisition. It can also be used to help allocate spending across media (mail vs. telephone vs. television)‚ vehicles
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|UH | |[British Home Stores: Current Strategies] | |[Business Strategy] | |[module code:3bus0336]
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Jean Fanuchi manager of a moderately large department store was worried. Shrinkage in the costume jewelry department had continued to rise for the third consecutive month. In fact this time it had nearly wiped out the department’s net profit in sales. Worse it couldn’t be attributed to damage or improper handling of markdowns or even to shoplifting. The only possibility was in-house theft. Fanuchi ordered chief of security Matt Katwalski to instruct his security people to keep a special eye
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SAP Excellence Series Editors: Professor Dr. Dr. h.c. mult. Peter Mertens Universität Erlangen-Nürnberg Dr. Peter Zencke SAP AG‚ Walldorf Gerhard F. Knolmayer‚ Peter Mertens Alexander Zeier and Jörg Thomas Dickersbach Supply Chain Management Based on SAP Systems Architecture and Planning Processes With 77 Figures and 11 Tables 123 Prof. Dr. Gerhard F. Knolmayer University of Bern Institute of Information Systems Engehaldenstrasse 8 CH-3012 Bern Switzerland Dr. Alexander Zeier Deputy
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the wholesale prices. The proposed revenue sharing contract has more flexibility than price protection‚ in that the optimal revenue sharing ratio can be settled reasonably through negotiation between the retailer and wholesaler. Key words: Supply Chain Management‚ Channel Coordination‚ Revenue sharing contract‚ Two-period newsboy problem. 1. Introduction The life cycles of technology-based products are rapidly becoming shorter through continuous technological innovation. For example‚ Korean
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Introduction Value Chain Analysis describes the activities that take place in a business and relates them to an analysis of the competitive strength of the business. Influential work by Michael Porter suggested that the activities of a business could be grouped under two headings: (1) Primary Activities - those that are directly concerned with creating and delivering a product (e.g. component assembly); and (2) Support Activities‚ which whilst they are not directly involved in production
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Provide a summary of the case; Then draw a map of all the supply chain components from beginning to end... like my diagrams in lecture 0 & 1 2. Do a SWOT analysis on what you’ve 3. What would you change? 4. Why? Then present all this in a class discussion. Ultimately I want you to incorporate this into David Taylor’s Case Analysis Structure (see Moodle Doc). Why was the QR approach significant in improving the company supply chain performance? Implementation of a Quick Response (QR) system
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Overview of case studies: Singapore Case study: NTUC FairPrice Mrs. Susan Chong Director Special Projects SPRING SG Summary • Example of application of the ISO methodology – NTUC FairPrice: Supermarket retailer • Credits – SPRING Singapore Project team: Ms. Susan Chong‚ Director‚ Special Projects‚ Mr. Phua Kim-Chua‚ Head‚ Standards Division – Information Technology Standards Committee‚ Singapore: Ms. Ho Buaey Qui‚ Executive Secretary – Nanyang Technological University‚ Ms. Pauline Ping Ting
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Value Chain Analysis By Ovidijus Jurevicius | 25.04.2013 Definition “Value chain analysis (VCA) is a process where a firm identifies its primary and support activities that add value to its final product and then analyze these activities to reduce costs or increase differentiation.” “Value chain represents the internal activities a firm engages in when transforming inputs into outputs.” Understanding the tool VCA is a strategy tool used to analyze internal firm activities. Its goal is to recognize
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DATA ANALYSIS OF WAL-MART STORES‚ INC COMPANY BACKGROUND Wal-Mart initially began its operations in 1945‚ when Sam Walton leased a ‘Ben Franklin’ franchise variety store in Newport‚ Arkansas. After relocating to Rogers‚ Arkansas in the early 1950s‚ Sam Walton’s ‘Ben Franklin’ became ‘Walton’s 5 & 10’. By 1962‚ Walton found himself the chain owner of 11 different Walton’s stores across Arkansas. He then decided to rename the chain ‘Wal-Mart’‚ after himself. On October 31‚ 1969‚ after further
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