from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic & Efficient * Efficient delivery * Serious consideration After sales service Meaning of customer Satisfaction Customer “He is not dependent o n us‚ we are depended on him. He is not an interruption of it
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recreation service‚ public service‚ security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information gathering and analyzing to increase customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service needed.(Google) In
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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effectiveness‚ and if the group becomes too small‚ the company will lose the benefits of economies of scale. There are often very large customers that provide a large portion of a suppliers business. These single customers are sometimes distinctive enough to justify constituting a segment on their own. This variable should be relevant to a substantial group of customers‚ such as parents who have children. * Identifiability and measurability: Is the kids’ market large enough to be identifiable
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Report: Profile of Yahoo! Inc Student name: Undral Erdenebayar Student number: 200901320 Module: FC088 Introduction to Business Tutor: Andrew Nummey Submission date: November 19‚ 2012 Table of Contents Introduction 3 Part1: Jerry Yang‚ entrepreneur and co-founder of Yahoo! 3 Part2: Yahoo! Inc 4 Marketing Mix 4 Organizational Culture 6 Motivation 7 Conclusion 7 References 8 Introduction During dot-com boom in Silicon Valley‚ many companies wiped out‚ but some of the remaining
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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. Sunstar Mall Profile SUNSTAR MALL is located within Capitolville a 14-hectare masterplanned residential development with complementary commercial and institutional elements envisioned to be the new business and transport hub of Sta. Cruz‚ Laguna. It is strategically located along the National Road‚ Brgy. Gatid‚ Sta. Cruz‚ Laguna in the provincial capital of Sta. Cruz. SUNSTAR MALL UNIQUE SELLING PROPOSITIONS The premiere shopping destination in the 4th district of Laguna The first and only organized
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REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF MANICKBAG TVS IN BELGAUM CITY” the study is undergone at Manickbag TVS. The project report focuses on customer satisfaction and post sale services‚ of Manickbag TVS motors. A two wheeler showroom in Belgaum city. EXECUTIVE SUMMARY Topic of the study: “A study report on customer satisfaction and service analysis of Manickbag TVS in Belgaum city” Need for study: To understand the satisfaction level of the customer regarding
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When a customer purchases a sample at full price from one of Birchbox’s suppliers‚ Birchbox shares revenue on the total amount of product purchased. Over time‚ I think this will become a more and more important source of revenue for Birchbox as they understand their users’ tastes better and increase the available supply of product samples that they can provide to users. Birchbox was making a bet that some percentage of the company’s customers would leap
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