EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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EPCC Descriptive/Profile Essay Descriptive and profile essays provide vivid details regarding a person‚ place‚ thing or activity. The goal is to provide a detailed description for the reader and to allow the reader to visualize what is being described. Some profiles in particular take the reader behind the scenes of familiar places‚ giving a glimpse of their inner workings. In some cases‚ they introduce an audience to exotic people
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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leaders build within the organization. These mechanisms will be assessed in regards to the Starbucks company and its founder‚ Howard Schultz. It is the leadership style of Schultz that has a hand in shaping the culture of the organization. Leader Profile Due to this author’s love of Starbucks Chi-Tea Latte’s‚ and the whole “Starbucks Experience”‚ an interest developed in the organization and the leadership skills of Howard Schultz. During a time of crisis‚ Schultz implemented a drastic move that
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Mydin Business Profile Mydin Mohamed Holdings Bhd is one of the largest and well-established Malaysian-owned Companies involved in wholesaling and retailing. The company was founded in 1940 and was based on Subang Jaya‚ Malaysia. The company incorporated in 1957. Mydin currently operates 100 outlets nationwide inclusive of 10 hypermarkets‚ 18 emporiums‚ 3 bazaars‚ 54 mini markets (MyMydin)‚ nine convenience stores (MyMart) and six franchise outlets (Mydin Mart). The company started the first operation
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professionals with many years of experience in developing software solutions. We strive for quality‚ speed and innovation to meet our customers’ needs. We build new software applications or refine existing ones efficiently by combining optimized ideas and software solutions with India’s rich programming resources at competent price. We are fast‚ we are efficient‚ we are customer oriented‚ and we are cost effective. We seek to provide innovative solutions to complex IT challenges. We designs and delivers
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Marketing Campaign Noelle Androuin Fashion Industry Profile The Apparel Industry consists of companies that design and sell clothing‚ footwear and accessories. Product categories include everything from basics‚ such as underwear‚ to luxury items‚ for example‚ cashmere sweaters and alligator-skin handbags. Traditionally‚ Apparel companies are wholesalers‚ selling large quantities of goods to retailers‚ which markup items and sell them to consumers for a profit. However‚ it’s become more difficult
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Capital Market & Stock Exchange Student Name: Kong Sambath ID: 45784 Assignment 1: Q1-What is the capital connection for global business news between Asia‚ Euro and USA. You can describe them in term of TV series in Asia‚ Europe and USA and time of those financial markets open? A1: Capital Connection is a television business news program aired every weekday on various CNBC channels around the world. Broadcast live simultaneously from both Asia and in Europe‚ with Chloe Cho and Carolin Roth
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22 November 2010 Table of context Introduction Assignment 1.2: Course Project—Target Company Profile and Its Approach to Marketing Assignment 2.2: Course Project—Marketing Environment Analysis Assignment 3.2: Course Project— Market Segmentation Assignment 4.2: Course Project— Customer Behavior Analysis Assignment 5.2: Course Project—Product Strategy Assignment 6.2: Course Project—Pricing Strategy Assignment 7.2: Course
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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