Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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ATTITUDE.docx (Size: 15.1 KB / Downloads: 19) INTRODUCTION While marketing any product we have to understand the behaviour and attitude of the consumers. The attitude of the consumers is very important. Because‚ the consumers are the core targets in achieving the marketer’s objectives. A brief idea about the consumer behaviour and attitude is as follows an attitude is an idea charged with emotion‚ which predisposes a class of action to a particular class of situation. A person can have attitude
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and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
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INTRODUCTION A soft drink (also called soda‚ pop‚ coke[citation needed]‚ soda pop‚ fizzy drink‚ or carbonated beverage) is a non-alcoholic beverage that typically contains carbonated water‚ a sweetening agent‚ and a flavoring agent. The sweetening agent may be sugar‚ high-fructose corn syrup‚ or a sugar substitute(in the case of diet drinks). A soft drink may also contain caffeine or fruit juice. Products such as energy drinks‚ Kool-Aid‚ and pure juice are not considered to be soft drinks. Other
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AADE-10-DF-HO-08 Critical Considerations for Successful Hydraulic Fracturing and Shale Gas Recovery Jennifer Fichter‚ Alexander Bui‚ Greg Grawunder‚ and Tom Jones; Baker Hughes Copyright 2010‚ AADE This paper was prepared for presentation at the 2010 AADE Fluids Conference and Exhibition held at the Hilton Houston North‚ Houston‚ Texas‚ April 6-7‚ 2010. This conference was sponsored by the Houston Chapter of the American Association of Drilling Engineers. The information presented in this paper
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Target Audience for Apple iPod The core target market for iPod is young adults and teenagers. iPod a music player has a differentiated market segmentation characterized in age‚ gender and desire for image. It is targeted towards the people who have an enthusiasm to the technology and hobby‚ particularly in music. The iPod is unlike any other music player with its unique appeal to a remarkable range of ages and personalities. In general‚ iPod is designed for anyone interested in carrying the equivalent
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Over the next couple of months‚ I will be conducting research on Target (TGT) and J.C. Penny (JCP). The reason for this is so that I may give my insight on which company I feel will be the most desirable one for Celash‚ Byrne & Moovon (CB&M). . Using detailed financial statements on file with the Securities and Exchange Commission as well as data available on each of the companies web sites‚ Foundations of Financial Management With Time Value of Money‚ course book‚ Interpretation of Financial Statements
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Meticulous Martin This is an example of a customer profile‚ it is useful when identifying targeted markets‚ and it gives a better understanding of what the consumer enjoys doing and what they are like as individuals which is important when creating communications. All communications should be targeted to their personality. Martin is a 46 year old manager of an organisation that specialises in financial services based in London. The business currently has 30 employees and has clients list totalling
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W Hotel has style and substance. Included in W’s style is the real value the hotel offers to its guests‚ with their successful “Wow” business strategy. Superior quality‚ W’s real value‚ is offered to each guest by means of: • Services • Relationships • Appealing‚ Contemporary Designs • Global positions • Value • Emotional and Self-Expressive Benefits W Hotel‚ a successful operation of over 10 years (1998)‚ has changed the hospitality industry with many industry firsts: Transformation
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are doing is right to some extent. ..there are hundreds of news channels in India...each month the number is increasing...the aim of every channel is to get new customers and retain the existing...as far as financial cost for maintaining a channel is concerned ‚its huge... so it is a do or die situation for them..a channel has to target all kinds of viewers ..if u examine the viewers of television channels‚ the majority are young people...majority of young people like the latest fashion trends
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