Management Information Systems MANAGING THE DIGITAL FIRM‚ 12TH EDITION GLOBAL EDITION Chapter 5 IT INFRASTRUCTURE AND EMERGING TECHNOLOGIES Management Information Systems CHAPTER 5: IT INFRASTRUCTURE AND EMERGING TECHNOLOGIES IT Infrastructure • IT infrastructure: – Set of physical devices and software required to operate enterprise – Set of firmwide services including: • • • • • • Computing platforms providing computing services Telecommunications services Data management
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How to answers Case Studies Chapter 1 Pages 54-55 1. What are the inputs‚ processing‚ and outputs of UPS’s package tracking system? Inputs: The inputs include package information‚ customer signature‚ pickup‚ delivery‚ time-card data‚ current location (while en route)‚ and billing and customer clearance documentation. Processing: The data are transmitted to a central computer and stored for retrieval. Data are also reorganized so that they can be tracked by customer account‚ date‚ driver
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Management Information Systems MANAGING THE DIGITAL FIRM‚ 12TH EDITION Chapter 2 GLOBAL E-BUSINESS AND COLLABORATION VIDEO CASES Case 1: How FedEx Works: Enterprise Systems Case 2: Oracle’s Austin Data Center Instructional Video 1: FedEx Improves Customer Experience with Integrated Mapping and Location Data Management Information Systems CHAPTER 2: GLOBAL E-BUSINESS AND COLLABORATION Learning Objectives • Define and describe business processes and their relationship to information systems. •
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Chapter 4 Ethical and Social Issues in Information Systems Video cases: Case 1: “What Net Neutrality Means for You” Case 2: Facebook Privacy Case 3: Data Mining for Terrorists and Innocents Instructional Video 1: “Victor Mayer Schonberger on the Right to be Forgotten” 4.1 Copyright © 2014 Pearson Education‚ Inc. Management Information Systems Chapter 4: Ethical and Social Issues in Information Systems LEARNING OBJECTIVES • What ethical‚ social‚ and political issues are raised by information
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2/23/2014 Chapter 10 E‐commerce: Digital Markets‚ Digital Goods Video Cases Video Case 1: Deals Galore at Groupon Video Case 2: Etsy: A Marketplace and Community Video Case 3: Ford Manufacturing Supply Chain: B2B Marketplace 6.1 Copyright © 2014 Pearson Education‚ Inc. publishing as Prentice Hall Management Information Systems Chapter 6: Foundations of Business Intelligence Chapter 10: E‐commerce: Digital Markets‚ Digital Goods LEARNING OBJECTIVES • Describe the unique features of e‐commerce
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Chapter 4 Ethical and Social Issues in Information Systems Video cases: Case 1: “What Net Neutrality Means for You” Case 2: Facebook Privacy Case 3: Data Mining for Terrorists and Innocents Instructional Video 1: “Victor Mayer Schonberger on the Right to be Forgotten” 4.1 Copyright © 2014 Pearson Education Management Information Systems‚ Global Edition Chapter 4: Ethical and Social Issues in Information Systems Chapter Syllabus Chapter 4 - Ethical and Social Issues in Information Systems
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 11 Managing Knowledge 1) Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems. Answer: TRUE Diff: 2 Type: TF Page Ref: 350 AACSB: Reflective thinking skills CASE: Content A-level Heading: 11.1 The Knowledge Management Landscape 2) Wisdom management refers to the set of business processes developed in an organization to create‚ store‚ transfer‚ and apply knowledge
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 12 Enhancing Decision Making 1) Many decisions have elements of both types of decisions and are semistructured‚ where only part of the problem has a clear-cut answer provided by an accepted procedure. Answer: TRUE Diff: 2 Type: TF Page Ref: 380 AACSB: Reflective thinking skills CASE: Content A-level Heading: 12.1 Decision Making and Information Systems 2) Senior executives face many unstructured decision situations‚ such
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 5 IT Infrastructure and Emerging Technologies 1) IT infrastructure technology is purely a set of physical devices and software applications that are required to operate the entire enterprise. Answer: FALSE Diff: 1 Type: TF Page Ref: 140 AACSB: Use of information technology CASE: Content A-level Heading: 5.1 IT Infrastructure 2) The "service platform" perspective makes it easier to understand the business value provided
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Management Information Systems‚ Cdn. 6e (Laudon et al.) Chapter 8 Securing Information Systems 1) The potential for unauthorized access is usually limited to the communications lines of a network. Answer: FALSE Diff: 2 Type: TF Page Ref: 247 AACSB: Use of information technology CASE: Content A-level Heading: 8.1 System Vulnerability and Abuse 2) Large public networks‚ such as the Internet‚ are less vulnerable than internal networks because they are virtually open to anyone. Answer:
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