OM CHAPTER 1 GOODS‚ SERVICES‚ AND OPERATIONS MANAGEMENT DAVID A. COLLIER AND JAMES R. EVANS OM‚ Ch. 1 Goods‚ Services‚ and Operations Management ©2009 South-Western‚ a part of Cengage Learning 1 Chapter 1 Learning Outcomes learning outcomes LO1 Explain the concept of operations management. LO2 Describe what operations managers do. LO3 Explain the differences between goods and services. LO4 Describe a customer benefit package. LO5 Explain three general types of processes
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Hong Kong Environment Light Sound Temperature Humidity Man Machine/Technology Posture Fatigue Physical comfort 1 A little about me … • Calvin Or • Assistant Professor‚ Dept of IMSE • BEng.‚ Industrial Engineering & Engineering Management • MSc‚ Industrial Engineering • PhD‚ Industrial & Systems Engineering Contact Information – Tel: 2859-2587 – Email: klor@hku.hk – Office hour: By appointment 2 Course syllabus 3 About my teaching and class • Teaching is about sharing
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Running head: PROPER CITATION‚ QUOTATION AND REFERENCING Proper Citation‚ Quotation and Referencing Using The Publication Manual of the APA‚ 6th Edition Sample Paper Free Essays Biffy Wentworth University PROPER CITATION‚ QUOTATION AND REFERENCING Proper Citation‚ Quotation and Referencing Using The Publication Manual of the APA‚ 6th Edition Every student at some time in his or her college career will be called on to write a term paper for a course. Many students have never
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Case Study: Strangers in Strange Lands Submitted by: Hamza Amanullah Hamza Shafique Meesaq Qayyum Sami Rasheed Zaish Mahmood Submitted to: Ms. Faryal Khan BBA IV-Section J February 10th‚ 2013 Lahore School of Economics Summary The case lists out the dilemma that Western Retail outlets (such as Wal-Mart‚ Carrefour and others) face as they enter Asian markets. The case builds on the notion that these retail outlets are not able to build on the premise of cultural differences
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Radio Shack Spirals into Bankruptcy February 6th‚ 2015 RadioShack filed for Bankruptcy Thursday due to a long spiral that landed it in retail limbo. Standard General has agreed to buy about $4‚000 of its stores and run about 1‚750 as co-branded shops with Sprint Network‚to stop a liquidation of their inventory that other stores like Circuit City and Borders have already been a victim of. RadioShack has been in business for 94 years and really started to grow in the 1970s and 1980s when electronics
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Windows server 2008 comes in different versions for the different users‚ not all users need all the same features. The versions are web edition‚ standard edition‚ enterprise edition‚ and datacenter edition. The significance of them are WE 1 OS Is permitted‚ 32-bit 4GB 64-bit 32GB‚ maximum number of CPUs 4. SE hyper-V included‚ plus 1 virtual instance‚ terminal server ‚network access protection‚ and CALs. EE plus 4 virtual instance‚ 32-bit 32GB 64-bit 2TB‚ CPUs 8‚ cluster service yes 16 nodes per
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Cryptography History * Dates Back to Julius Ceaser * Didn’t trust messanger * Used “Shift by 3” method Cryptography Basics * Cryptosystem (Cipher System) – method of disguising messages so that only certain people can read them * Cryptography – Art of creating and using Cryptosystems * Cryptanalysis – Art of breaking Cryptosystems * Cryptography – study of Cryptography and Cryptosystems * Symmetric Cryptosystems use the same key to encrypt and decrypt
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TRUE or FALSE 1. T F It is impossible to develop a process that has zero variability. 2. T F Assignable variations in a process are also called natural variations. 3. T F An x-bar chart would be appropriate to monitor the number of defects in a production lot. 4. T F The central limit theorem provides the statistical foundation for control charts. 5. T F If we are tracking quality of performance for a class of students‚ we should plot the pass/fail result on a p-chart. 6. T F Sample
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Operations management and operations strategy are two very important undertakings for any company that is involved in the production of products and services. This is because operations management ensures that raw materials are successfully converted to finished goods‚ while operations strategy makes sure that whichever goods or services produced have a competitive advantage over similar products offered by rival companies. It is from the business strategy that the operations strategy is derived
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Operation Management Introduction Kudler Fine Foods has several important issues in terms of its operation management. Kudler made the decision to start contracting with local growers of organic produce. Continuing to find new ways to increase business and gain an edge over the competition is important in the market. Developments may include merger and acquisition activity involving continuing price competition‚ growth of take-away food products and services‚ change in operations and continuing
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