Summer Internship Report On SERVICE PROCESS IMPROVEMENT: IMPROVING THE ORDER TO CASH PROCESS By Anirudh Subramaniam A0101910336 MBA Class of 2012 Under the Supervision of Mr. Shyamsunder Pal Professor Department of Operations & Decision Science In Partial Fulfillment of Award of Master of Business Administration AMITY BUSINESS SCHOOL AMITY UNIVERSITY UTTAR PRADESH SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH‚ INDIA 2011 DECLARATION I‚ Anirudh Subramaniam student
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INTRODUCTION The concept of Business Process Reengineering (BPR) is to rethink and breakdown existing business process. This allows a company to reduce cost and improve productivity through newer‚ more efficient process. It is important to remember however‚ though there are instances where these is necessary‚ BPR is not without its disadvantage. This makes it vital to weight your decision carefully. One of the most obvious adverse effects of a company’s decision to reengineer is lowered employee
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Hoshin Kanri Process Strategy Tool for Process Improvement Steve A Campbell Professor Kim Niles April 13‚ 2014 QAS 450 Abstract The author’s purpose is to demonstrate how Hoshin planning can be used as a solid Quality strategic management tool in directing focus towards the best process improvement projects for businesses. Hoshin ensures that precious assets and effective tools are being applied where they will provide the upmost benefit. Utilized for process improvement‚ the output
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Goal is an english series of 13 episodes. The story begins with a young Italian football player by the name Manni. When he arrives at the airport he gets picked up by a woman who works at the hotel he will be staying at. Her name is Emma and as the time goes he falls in love with her. The problem is that she already has a boyfriend‚ Paul Carter. Paul plays i the same team as Manni and doesn’t like that Manni is being with Emma. The situation becomes worse when Manni reveals that he also is in a relationship
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Activity 2.5 – Submit Case incident 4.2 Going Abroad How would you select who should go abroad on extended loan? I would take in consideration that this overseas assignment will be undesired by probably most workers of the company. However‚ this will have a negative outcome on who will get picked but it has to be done in favor for the company’s reputation. I will personally look at each individual case to sort out who does have a family with children and who doesn’t. The ones who do not have
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Continuous improvement is a process of the seeking of small improvements in processes and products‚ with the objective of increasing quality and reducing waste. Continuous improvement is one of the tools that underpin the philosophies of total quality management and lean production. Through constant study and revision of processes‚ a better product can result at reduced cost. Kaizen (the translation of kai (“change”) zen (“good”) is “improvement” or “change for the better”) has become a foundation
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the SAMS financial institution’s probably increase in effectiveness and efficiency through implementation of an electronic document system. We make estimates about what changes to timing will occur from the proposed changes in the work process‚ and measure improvement in terms of customers cases served per week. Serving more customers per week increases the competitiveness and profitability of SAMS financial company. 1.2. Definitions and Abbreviations NLC: No Liability Certificate: is a certificate
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in the world of business process improvement can take many forms. From an automation standpoint‚ no one knows more about the subject than the IT professionals within an organization. From the business unit perspective‚ no one knows more than the department professionals. The article selected for this analysis is titled "Whose is Process Improvement Anyway?" by Meridith Levinson. It describes two separate organizations that utilize IT in their business process improvement strategies. It further describes
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Full Summary of The Goal Chapter 1 The Goal by Eliyahu M. Goldratt is about a man named Alex Rogo and his quest of knowledge to make his company once again profitable. The first chapter begins with Alex coming into work only to notice someone is parked in his spot. He then realizes that the only person who would do this is Bill Peach who is the division’s vice president. Once he is in the office he finds out that Peach is there to figure out the status of the order number 41427 which is seven weeks
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2 Assessment Reference: OPM/July 12/1 Operations Function “Process Design & Improvement” Management Consulting Industry Introduction This focused discussion shall address a “service” oriented organization (ABC)‚ operating in the management consulting arena. ABC has been named as such for confidentiality purposes. The scope of this discussion encompasses Process Design (Positioning and Analysis) and Improvement. In order to satisfy the scope of the discussion multiple sources
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