PILLAI’S COLLEGE OF ART’S COMMERCE & SCIENCE (NEW PANVEL) NAME :- SAIF. M. DESHMUKH CLASS :- S.Y .B.M.S. ‘A’ ROLL NO. :- 2518 SUBJECT :- R.M. TOPIC :- CONSUMER BEHAVIOUR A.YEAR :- 2010 -11 PROJECT GUIDE: - PRERNA SHARMA. INDEX SR. NO TOPIC NAME PG.NO 01 02 03 04 05 06 07 08 09
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Chapter 5: Consumer Markets and Consumer Buyer Behaviour Consumer buyer behaviour - Refers to buying behaviour of final consumers (individuals & households that buy goods and services for personal consumption) Consumer market - Total number of final customers Marketing stimuli consists of the 4Ps 1. Product 2. Price 3. Place 4. Promotion As well as other major forces in the buyer’s environment 1. Economic 2. Technological 3. Political 4. Cultural 5. Social Understand
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References: ▪ Solomon‚ Bamossy‚ Askegaard‚ Hogg‚(2010) Consumer Behaviour-A European Perspective Fourth Edition ▪ Wilkie (1994) Consumer Behaviour Third Edition ▪ Solomon‚ Bamossy‚ Askegaard‚ Hogg‚(2002) Consumer Behaviour-A European Perspective Second Edition ▪ Mary Lambikin‚ Gordon Foxall‚ Fred Van Raaij‚ Benoit Heilbrunn‚(1977) European Perspectives on Consumer Behaviour ▪ William D.Wells‚ George Gubar‚ (1966) Life Cycle Concept in Marketing Research ▪ Lavin (1993)
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The difference between Consumer Buyer Behaviour and Organisational Buyer Behaviour In this essay we will be talking about the difference between consumer buyer behaviour and organisational buyer behaviour and how marketers can harvest this knowledge to create the right marketing strategies for each category of market. The main difference between consumer buyer behaviour and organisational buyer behaviour is that consumer buying consists of activates involved in buying and using of products for
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Industrial buyer behaviour Types of organizational markets The government are a major purchaser of health‚ defence‚ social security‚ transport‚ communications and education the government use a complex buying procedure using bids the EU law states that government is not allowed to protect its own industries by favouring domestic bids but must be seen to accept the lowest bid. Institutional markets are organizations with non business goals like education centres and charities organizations selling
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Organisational Buyer Behaviour 3 elements: * Structure – the who factor‚ who participates in the decision making process and their particular roles. * Process – the how factor‚ the pattern of information getting‚ analysis‚ evaluation and decision making which takes place as the purchasing organisation moves towards a decisiom * Content – the what factor‚ the choice criteria used at different stages of the process and by different members of Decision Making Unit DMU. Structure of DMU:
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Question 1.1 Consumers make decisions on a daily basis and about nearly every product they buy and use‚ Blackwell et al. (2006‚ p.69). Complex buying behaviour occurs when the consumer is highly involved with the purchase. High-involvement purchases include those involving high expenditure or personal risk‚ usually associated to purchases such as buying a house‚ laptop‚ diamond ring or motor vehicle. These items are not purchased often‚ and the tasks associated to the decision process are complex
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Table of contents 1. Introduction………………………………………………………………………………4 2. Theories of Buyer Behavior………………………………………………………………4 3. Segmentation Profile of Comprehensive Buyer …………………………………………9 4. Buyer Decision Making Process………………………………………………………....13 5. Guidance of Online…………………………………………………………. ………….15 6. The trends on Banking Buyer Behavior………………………………………………....16 7. Conclusion……………………………………………………………………………….17 8. References………………………………………………………………………………..18 Abstract
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process. But what roles do they play? Marketing theory suggests five main roles in a family buying process: - Initiator - Influencer - Decider - Buyer - User Which roles do children play in addition to the obvious one – “the user” Children certainly influence family buying decisions from cars to holidays. They are also the buyers of the future. Provide children with Penguin bars and McVitie’s may be able to hold on to the adult due to brand awareness and brand loyalty formed at such
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Consumer behaviour‚ Peter M. Chisnall (1995) Published London: McGraw-Hill 1995 3rd ed. “Buying behaviour is complex and influenced by many factors‚ some of which may conflict with so-called rational decision-making. The interactions of groups and personal behaviour‚ the interrelationships between attitudes and behaviour‚ the challenge of authority and status‚ and the profound‚ and sometimes subtle‚ effects of culture on consumption make up‚ in part‚ the intricate web of influences which surrounds
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