Investigation Into Four Characteristics of Services Russell Wolak‚ Stavros Kalafatis and Patricia Harris* Kingston Business School Kingston Hill Kingston upon Thames Surrey KT2 7LB Phone 0181 547 2000 Fax 0181 547 7026 E-mail p.harris@kingston.ac.uk ABSTRACT This study replicates US-based research by Hartman and Lindgren on the extent to which consumers differentiate between products and services. In addition‚ Hartman and Lindgren investigated the importance of four characteristics of services to consumers;
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accumulation and the level of their technologies‚ the last two types were shaped after the industrial revolution. 1. Foraging Societies When human beings did not know how to dominate land and domesticate the animals‚ they had to live together‚ share work‚ use fresh water carefully and also migrate gregariously if anything went wrong‚ for example‚ if rivers dried up or they run out of animals. Usually men were hunters and women were gatherers in those societies and this caused matriarchy because men
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Characteristics of an entrepreneur Entrepreneurs have many of the same character traits as leaders‚[10] similar to the early great man theories of leadership; however trait-based theories of entrepreneurship are increasingly being called into question. Entrepreneurs are often contrasted with managers and administrators who are said to be more methodical and less prone to risk-taking. Such person-centric models of entrepreneurship have shown to be of questionable validity‚ not least as many real-life
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Characteristics of Effective and Ineffective Speakers Effective 1. Confidence - Confidence comes from believing in what you are saying and being passionate about your subject. Self-confidence is developed by knowing everything you can about your subject and thoroughly preparing and practicing. 2. Likeability - As a general rule your listeners want to like you. When they do like you it makes delivering your speech easier. Your likeability is helped by smiling and being positive and friend
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was more concerned with how to raise a profit because a fee-for-service was still the predominant form of payment (Zuckerman‚ 2011‚ p. 6). However‚ during the 1990s many medical facilities faced foreclosure and buyouts because of the rise of the managed care industry (Zuckerman‚ 2011‚ p. 6). More recently‚ the Affordable Health Care Act (ACA) has caused many healthcare organizations to reevaluate their strategic plans and missions statements‚ so that they may survive on making less of a profit while
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In general‚ millennials possess different but unique characteristics compare to past generations. Different characteristics are being identified and how they are different from the other generations. The literature also shows how millennials value their work on various aspect of work and work related outcomes. The identified millennial characteristics will support on how to appraise their characteristics in terms of personal and professional level. It is really challenging when
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Throughout the Greek Mythology teachings‚ Hercules was the greatest of all heroes. In all his characteristics‚ he showed that the best have dominance and drawbacks too. He exhibited this when showing the impossible‚ using his strengths‚ and striving for achievements. In order to be an ultimate figure‚ obstacles must be faced. Hercules was not afraid to accept any challenges that may seem impossible. The courage and self-confidence he pursued would help him strive for perfection. Eurystheus‚ King of Mycenae
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“The Sandlot” represents the foundation of sport. The kids in this movie played baseball at every opportunity‚ simply for the love of the game. This attitude towards sport is the purest form of play because they had no one to direct their practice. They did not need a fancy field or fancy uniforms to play well. They were good‚ because thought they were good. To them baseball was the only reason to go outside‚ where they could spit‚ curse‚ and act like the pros until suppertime. “Sandlot”
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Bureaucracy and its Characteristics According to the Webster’s dictionary bureaucracy is a complex structure of office‚ tasks‚ and rules in which employees have specific responsibilities and work within a hierarchy of authority. Bureaucracy is all around us. Bureaucracies are found in our government‚ corporations‚ schools‚ and the everyday workforce in general. All bureaucrats answer to the chain of command that keeps responsibilities and assignments in order to keep ones work environment running
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1994). The virtual team represents an important example of these new organizational forms (Jarvenpaa and Ives‚ 1994). Virtual teams are groups of geographically‚ temporally‚ and/or organizationally dispersed knowledge workers brought together across time and space by way of information and communication technologies (DeSanctis and Poole‚ 1997; Jarvenpaa and Leidner‚ 1999; Lipnack and Stamps‚ 1997; Townsend et al.‚ 1998). We limit our investigation to a class of virtual teams that has recently garnered
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