MANAGING SERVICE QUALITY (Application in Carrefour Retail Store) Individual Assignment of Operation Management by : Yessy Saputra MMR 39 – 151091013 PRASETIYA MULYA BUSINESS SCHOOL MAGISTER MANAGEMENT REGULAR PROGRAM JAKARTA 2010 Dalam industri jasa‚ salah satu faktor penting yang perlu diperhatikan oleh perusahaan adalah kualitas jasa. Karena jasa merupakan sesuatu yang tidak berwujud‚ maka evaluasi akan jasa menjadi suatu hal yang sulit dilakukan. Namun‚ kita tidak boleh mengabaikan hal ini
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Dynamics of Strategic Capability Jokull Johannesson Northampton Business School University of Northampton E-mail: jokull.johannesson@northampton.ac.uk Iryna Palona University of Liverpool Abstract The strategic capability concept and its integration into the strategic planning process in international business have not been sufficiently explored as its conflicting definitions indicate. Moreover international managers may not be aware of the need for strategic capability because‚ the strategic
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LSMF 2015 – Management Stratégique de la Technologie et de l’Innovation Séance # 4 --- 1 LSMF 2015 Plan de la séance F1 – What it’s all about Strategic Capabilities Case Study Application: – – – What do you need in order to succeed in F1? Sustainable Competitive Advantage Why where they unable to keep their advantages? Conclusion et Discussion 2 LSMF 2015 1 F1 – What it’s all about History: 4 key moments 1945: FIA established Formula A as the premier level of motorsport
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Executive Summary This report has been designed to identify Amazon’s strategy between 2007-2010 and also to pinpoint the company’s strategic capabilities. Internal and External analysis reveals Amazon’s position against its competitors as well as sources of value creation and cost reduction in its value chain. Amazon.com is a leading e-retailer and is a globally recognized brand‚ but is facing increasing competition from bricks and mortar companies setting up an online presence and current e-retailers
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Strategic Capabilities In this part of the report the different capabilities of Darden will be explained and which of these capabilities lead to competitive rivalry. But first the different resources and competences will be discussed which will lead to the capabilities. 1) Resource; A physical resource of Darden is; There different restaurants‚ with this is meant the different buildings that Darden owns with the different kind of restaurants. 1) Competence; The competence that Darden has is;
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RESPONSIBILITY FOR UNIT CHOICE Students are advised that‚ while the course advisers will endeavour to give every possible assistance and advice concerning unit choice‚ the onus is on students to ensure that units selected meet degree regulations and requirements. This is not the faculty’s responsibility and the faculty takes no responsibility for error in unit selection. For more details on responsibilities‚ students must refer to the education policy and become familiar with the section on responsibilities
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“Managerial decision making: an Anglo-Brazilian comparison”‚ in Warner‚ M Axelsson‚ R.‚ Cray‚ D.‚ Mallory‚ G.R. and Wilson‚ D.C. (1991)‚ “Decision style in British and Swedish organizations”‚ British Journal of Management‚ Vol Barney‚ J.B. (1991)‚ “Firm resources and sustained competitive advantage”‚ Journal of Management‚ Vol Bugra‚ A. (1994)‚ State and Business in Modern Turkey: A Comparative Study‚ State University of New York University Press‚ New York‚ NY. Carr‚ C. (2005)‚ “Are German‚ Japanese and Anglo-Saxon
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Asia. The company operates its stores under 17 banners‚ including hypermarkets (Carrefour)‚ supermarkets (Champion‚ GB‚ GS‚ Norte)‚convenience stores (8 á Huit‚ SHOPI‚ Marché Plus)‚ hard discount stores (Dia%‚ Ed)‚ cash-and-carry stores (Promocash)‚ mini markets (PROXi) and food service stores (Prodirest). Other banners of the company include Puntocash‚ docks MARKET and an online store. SWOT analysis Since 2004‚ Carrefour has been in a re-launching process‚ because of a growing competition both on
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A: First of all‚ Mercedes probably chose to build from the ground up because existing facilities would not have provided the cutting-edge environment to instill its latest efforts in car-manufacturing technology‚ organizational design‚ and human resource management techniques. Second‚ it probably chose to invest in Alabama versus another site because of the mix of economic factors that included low wages‚ a rural setting with a strong work ethic‚ and the financial incentives Alabama offered. Finally
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Assignment-1 Process Capability Analysis Objective To apply Process Capability Analysis model for Six Sigma implementation in telecommunication area. Important Concepts Process capability compares the output of a process to the specification limits by using capability indices. The comparison is made by forming the ratio of the spread between the process specifications. Process Capability Indexes: Cp is a process index that helps in numerically describing variation relative to the tolerances
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