dissatisfiers”‚ International Journal of Service Industry Management‚ Vol Jones‚ T.O. and Sasser‚ E.W. (1995)‚ “Why satisfied customers defect”‚ Harvard Business Review‚ Vol Katz‚ K.L.‚ Larson‚ B.M. and Larons‚ R.C. (1991)‚ “Prescription for the waiting-in-line blues: entertain‚ enlighten and engage”‚ Sloan Management Review‚ Vol Kumar‚ P.‚ Kalwani‚ M.U. and Dada‚ M. (1997)‚ “The impact of waiting time guarantees on customers’ waiting experiences”‚ Marketing Science‚ Vol Law‚ A.K.Y.‚ Hui‚ Y.V. and Zhao‚ X
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players in this field like Pepsi‚ coke and many regional and local brands. There are many legal provisions which effects the decision of product manager. Rules was formed by Indian Standards Institution on 30 November 1970‚ after the draft finalized by the Food Hygiene‚ Sampling and Analysis Sectional Committee had been approved by the Agricultural and Food Products Division Council. This code has been prepared keeping in view that unless the factory producing the food is governed by a strict hygienic
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that the goods or services that you deliver to your customer must be fit for use. * The car wash‚ for example‚ has to be open at the time the sign says the business will be open‚ and it must be able to handle the demand for its use‚ otherwise the line will grow long‚ customers will tire of waiting and will leave. 3. Strive to identify and overcome the barriers of the customer’s perceptions. The easiest way to explain this is to think back to the day you bought your last automobile. Why did
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unpredictable. But this doesn’t mean you should ignore your target audience. In late 2002‚ Levi Strauss began a massive marketing push to launch what was being touted as one of the company’s most significant launches in history‚ Type 1 Jeans. The line unnecessarily went to great lengths to accentuate all those signature design details already long-associated with Levi’s‚ such as the red tab logo‚ buttons‚ rivets‚ and the two-horse back patch. To accompany the launch‚ Levi Strauss spent $2 million
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“‘Can’t repeat the past?’ [Gatsby] cried incredulously. ‘Why of course you can!’“ In so much as two lines the novel was born with one of its main themes – the vast obsession with the past and the failure to accept that it is‚ contrary to what Gatsby says‚ impossible to recreate. As the novel concludes‚ Nick reflects‚ “So we beat on‚ boats against the current‚ borne back ceaselessly into the past.” In some instances‚ “beating against the current” is considered a positive quality; an optimistic life-force
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Life Off-Line When my family’s Internet provider had some mechanical problems that interrupted our service for a week‚ my parents‚ my sister‚ and I thought we would never make it‚ Getting through long evenings without streaming movies‚ emails‚ twitter updates‚ and internet searches seemed impossible‚ We soon realized‚ though‚ that living off-line for a while was a stroke of good fortune. It became easy for each of us to enjoy some activities alone‚ to complete some postponed chores‚ and to spend
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Concepcion BSBA MM 3-1 Professor Rosalinda G. Mayor Product Management Table of Contents Pantene Marketing Plan I. Executive Summary II. Situational Analysis A. Industry Analysis B. Competitor Analysis C. Standard Marketing Mix * Product * Price * Promotion * Distribution D. Current Target Markets Demographics * Geographic and Company Structure * Demographic and Psychographic E. Product Positioning F. Macroeconomic Considerations
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ROBERT E. SMITH and WILLIAM R. SWINYARD* The role of direct versus indirect experience in the attitude-behavior consistency issue Is reviewed. Using a new communications model‚ the authors extend the direct/ indirect experience paradigm to a common marketing scenario: product trial versus product advertising. The specific contributions of attitude strength and typw of behavior are examined‚ and results show that when ottitudes are based on trial they predict purchase very well. When attitudes
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Value Line Publishing‚ October 2002 In Case Number 12‚ "Value Line Publishing‚ October 2002‚" Carrie Galeotafiore presents a five-year financial forecast that shows Home Depot in an positive light. It also prepares to do the same with an analysis of Lowe’s. She supports the changes proposed by the new Home Depot CEO and that would play a role in improving Home Depot’s financial health in the home center and building industry. Galeotafiore supports her by mentioning a number of sources that
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rights reserved 0160-7383/94 $6.00 + .00 0160-7383(93)E0032-9 THE TOURISM PRODUCT Stephen L. J. Smith University of Waterloo‚ Canada Abstract: An industry is characterized by a generic product and production process. For tourism to be considered an industry‚ it is necessary to show that such a genetic product and process exist. This paper argues that they do exist‚ and presents a model that describes the product as consisting of five elements: the physical plant‚ service‚ hospitality‚ freedom
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