CASE STUDY: THE FIELD SERVICE DIVISION OF DMI DISCUSSION QUESTIONS: 1. Draw the process flow chart for a service call. Where the queues and delays are in the system and what can be done to eliminate them? Queuing on stage: 1. Incoming emergency maintenance service calls – queuing for availability of technicians 2. Depending on dispatchers assigned service calls 3. Delay call to dispatcher after service call because difficulty in finding a phone or lack of incentives Eliminate the queuing:
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Suggested Ice Breaker/Energiser Activities 1. Fear in a Hat Fear in a Hat (Also known as Worries in a Hat) is a teambuilding exercise that promotes unity and group cohesion. Individuals write their personal fears (anonymously) on sheets of paper which is then collected in a hat and read aloud. Each person tries to describe his or her understanding of the person’s fear. This leads to good discussion centred around the fears. This teambuilding exercise requires writing utensils‚ sheets of paper
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unit as standard labor time Actual material prices – 5% less than expected Direct labor costs increased to $8.20 due to increased medical benefits granted last January Using budget data‚ how many motors would have to be sold for Waltham Motors Division to break even? The number of motors to be sold for break even is calculated as shown below. Using budget data‚ what was the total expected cost per unit if all manufacturing & shipping overhead (both variable & fixed) was allocated to planned
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I choose the poem Fire and Ice ‚ by Robert Frost‚ becauce it is a topic that its comon in the meaning that it is somenthing that all of us have thought about in some point of our lifes. And i agree with Frost‚ he did the poem because of his desire of warning people of two problems i the humanity. and that human emotions are destructive when alowed to run amok. And it is very interesting the way that he demostred that through methaphors‚ alliteration and repetition. In the poem the author use figurative
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I recently wrote an essay about the development of the star persona of Ice Cube‚ the rapper/actor who has made the unusual transition from hardcore gangsta rapper to leading man in such “family-friendly” films as Are We There Yet? The essay‚ entitled “With an Attitude: The Development of Ice Cube’s Star Persona‚” will soon be published in the online film journal 16:9; I’ll link to it as soon as it’s up. The thesis of the essay is that‚ for all the apparent and unexpected alterations to his “street”
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’ESSAY - "SWEET CREAM" BY JULIA KELK Why is the human race designed to loathe changes in life‚ when changes could lead to a better life? In Julia Kelk’s short story "Sweet Cream" she describes a wedding from a lonely young Mexican girl’s perspective. The story is set in a hotel called "Hotel Central" in the Mexican winter wonderland. In the story we meet Jenny who is also the protagonist of the story. She is about 20 years old‚ and she is at a wedding reception for the cousin of her brother-in-law
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“Chronicles of Ice” by Gretel Ehrlich “Why did we trade in our ceremonial lives for the workplace? Is this a natural progression or a hiccup in human civilization that we’ll soon renounce” (Ehrlich 91)? Gretel Ehrlich asks these deep questions in her short informative essay “Chronicles of Ice” (2004). Ehrlich tells of her travels to The World Heritage glacier Perito Moreno‚ Argentina. In this short narrative‚ the author uses pathos and strong human related metaphors‚ to relay the direct correlation
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Title: Types of Movies Topic Announcement: Movie Genres Introduction Background: Movie genres describe the film and its purpose to the audience. Thesis Statement: “There are many genres for any person’s interest.” Comedy Comedies are light-hearted plots that are designed to amuse‚ entertain‚ and provoke laughter from the audience. They provide a momentary escape from day-to-day life. (Dirks‚ “Main Film Genres”) Body Paragraphs Romance
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S.C Johnson Professional Division: Case 1 1. In purchasing cleaning products and services‚ which of the following managers might be members of the buying center at a discount retailer‚ like Wal-Mart or target: a purchasing executive at the headquarters level‚ store managers‚ a merchandising executive‚ a marketing manager‚ a maintenance staff supervisor‚ or maintenance employees? Who would be most influential in the buying decision? a. A purchasing executive at the headquarters level would
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Ice breakers 1st game- mingle around.(including facis) max 15mins Participants mingle around and listen to the numbers given by the speaker. When I say- 1- do the superman sign alone 2-find a partner and do the kayak action 3-3 people and do the traffic light 4- 4 people form a bird 5- 5 people hold hands a make a flower *i will ask a few facis to demonstrate the actions first 2nd game- find group members and facis 20mins Participants go around lookin for their group members - strips
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